Customer Service Representative

Description

General Kinematics is the premier manufacturer of vibrating equipment for the processing of materials within the foundry, recycling, mining, aggregate and food industries. From vibratory feeders to entire process systems, General Kinematics creates the solutions customers require to process even the most difficult materials.

We are currently looking for a qualified Customer Service Representative to join our team in Crystal Lake, Illinois. The successful candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. 

Responsibilities Include:   

• Serve as the primary point of contact for customers:
  • Provide technical support and guidance to ensure an outstanding customer experience
  • Use knowledge of our OEM equipment to provide component sales support including parts pricing, availability, and order execution
  • Partnering with contract sales provide customers with competitive and accurate proposals
• Generates opportunities to meet or exceed assigned targets by focusing on the customer’s experience, providing timely quotes, and being an expert on GK product
• Process quotations for customized engineered component parts, weldments, and stocked items
• Creating an active sales pipeline and accurately forecasting closed sales
• Collaborates with internal stake holders to ensure that delivery capability matches the proposed solution for component or      contractual orders
• Ability and willingness to work within an ERP (Syteline) & CRM (Salesforce.com).
• Enter customer orders into the ERP (Syteline). 
• Review inquiries from customers and the sales network for component parts and services and identify the best solution
• Identify, specify and quote all component opportunities in an efficient and responsive manner.
• Update the business systems to keep customer relationship information accurate 
• Utilize specialized technical product knowledge to sell and promote products and or services
• Enter orders through the ERP (Syteline) for review by Application Engineers (AE)
• Setup new & review existing customers in ERP to ensure proper financial reviews are complete
• Research prices for custom projects and work with AE’s to price appropriately
• Maintain all leads, quotes and installed base within Salesforce.com & Syteline
• Other duties as assigned by manager 

Requirements

• 3+ years of experience in sales, customer service, or technical support—preferably in industrial equipment or manufacturing.
• Strong technical knowledge of machinery and parts, with the ability to understand and interpret engineering drawings and specifications.
• Ability to work cross-functionally in a team environment and coordinate with multiple departments.
• Detail-oriented with solid organizational and follow-up skills.
• Familiarity with ERP systems (e.g., Infor Syteline) and CRM tools is a plus.
• Technical aptitude or willingness to learn about mechanical systems and components. 

Pay: $45,000 to $55,000 paid annually. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to a candidate’s experience, qualifications, geography, and internal equity.

Benefits: The position also comes with an annual profit-sharing incentive bonus payment. Our benefit programs provide choice and flexibility to meet the needs of you and your family. This includes health and well-being, financial planning tools, career development, PTO, and more. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

EOE M/F/D/V