General Manager

Terms of Employment

Full Time, Non-Exempt

Pay Range

Starting at $31.50/Hour

California Chicken Café is a dynamic and evolutionary restaurant group that continues to strive to provide the highest quality food, service and experience to our guests and passion, purpose and balance to our teams. We strive to provide an environment where our teams gain knowledge and skills that will be valuable beyond their time with us, and therefore find ways to enrich the lives of those who are a part of our team.

At California Chicken Cafe we know our General Managers are the cornerstone of the success that we achieve. We are seeking a leader who motivates, develops and inspires their team to grow in all elements of their professional lives and who understands the time and effort put forward toward the development of their team will be followed by success in the financial and business metrics. Simply put, we want a leader who is team oriented and people first.

Key Areas of Responsibilities

General

• Oversee and manage all areas of the restaurant and make the necessary, real-time decisions to ensure the delivery of an excellent dining experience for our guests and the overall successful operation of the restaurant. Ensure there is a safe and productive work environment for staff members.
• Abide by the Company Core Values:
  • Make staff members around you better through giving and receiving feedback.
  • Get 1% better everyday.
  • 51/49
  • Foster Curiosity
  • Go above and beyond
  • Build relationships.

Personnel

• Produce and develop a work environment that focuses on staff members’ safety in both their tasks and overall wellbeing.
• Manage and develop all staff members to ensure executional and procedural standards are met.
• Retain the most valuable component of our organization, your team.
• Interview hourly staff members. Oversee and participate in the direct hiring, supervision, development and, when necessary, termination of staff members.  
• Conduct new hire orientations, including an explanation of the company culture and core values, and oversee the training of new staff members.
• Develop and mentor staff members by providing ongoing and daily feedback, establishing performance expectations and by conducting regular performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Guest service

• Ensure positive guest service in all areas. Assess and respond to complaints and suggestions, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Food safety and planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Ensure staff members consistently produce a high quality of food preparation and service.
• Maintain a professional restaurant image, including restaurant cleanliness, proper attire, and appearance standards.
• Estimate and budget food and beverage costs.