Sr. Maintenance Manager

Job Title

Sr. Maintenance Manager

Job Description

Job Description 

Essential Functions (Job Duties and Responsibilities): 

 

The O&M Manager is responsible for the administration of all the functions  required  to  manage the operation and maintenance activities effectively, including, but not limited to: 

 

• Managing contracts -  (various: including formal, short form, and annual contracts) 
• Ensure safe, effective, and profitable performance of customer contract obligations. 
• Act as contractual liaison between company employees and customers, ensuring timely review and approval/reconciliation of variations 
• Act as representative for operational and safety meetings with the airport, TSA, and airlines, or any other government entities that are clients 
• Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies. 
• Ensure quality of maintenance executed on-site according to contract agreed with the client (quality and timely services are extremely important in this role) 
• Conduct regular meetings with client for the purposes of status reporting and service updates 
• Resolve problems and/or conflicts effectively and maintain open communication with the various stakeholders. 
• Safety - Responsible for safety of site, meeting proper PPE requirements, all administration for OSHA and weekly safety training 
• Promote Accident Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety.  Ensure that sites perform required periodic inspections, training, and documentation. 
• Instill a culture of safety to the team at all times.  Ensures safety compliance and Site based teams follow all Company safety policies in order to maintain a safe work environment.  
• Administration of site – development and updating staffing level plans, supervising maintenance teams and clerical support 
• Managing payroll - submitting and processing 
• Working with Human Resources and Recruiting on employee relations issues, training, performance reviews, employee hiring and onboarding 
• Manage schedule of maintenance and teams for 24 hour coverage, meeting expectations set forward in contract, including all positions as well as Control Room Operations, Manual Encoders and Unjammers 
• Promote effective, efficient, and cooperative coordination among Operations, Sales, Finance, HR, Safety, and other departments. 
• Responsible for development, management and attainment of site budget including personnel, parts and assets. 
• Maintenance Management 
• Provide proactive leadership in maintaining strong customer relationships and in resolving issues and disputes. 
• Develop, maintain, and enforce site specific policies and procedures including but not limited to: Standard operating procedure, Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines). 
• Operate   and   maintain   the   Management   Information   System (“MIS”) and the Maintenance Diagnostics System (“MDS”). 
• Maintain control of all spare parts provided by the customer and administration of  purchasing activities to maintain spare parts at required inventory levels. 
• Coordinate   down   system   contingency   planning   and   failure protocols with the customer. 
• Preparation and submittal daily and weekly reports, monthly and annual  summary reports regarding the performance, operational and maintenance status of the BHS, PBB and related systems. 
• Provide guidance and direction to the Senior Head Mechanic in organizing and managing site based services; develops, coaches, and mentors employees; conduct regular staff meetings with teams to ensure communication from region and Corporate HQ 
• Maintain and keep all software licenses current and track in the CMMS system. 
• Create and enforce employee mandatory tool lists 
• Conduct BHS failures root cause assessments. 
• Conduct ongoing BHS Assessments 
• Track and administer BHS parts warranty program 
• Additional scope: 
• Work with Sales to generate new and organic business opportunities, while building and maintaining relationships with key internal and external customers. 
• Prepare proposals for additions, deletions, and changes to the contract scope as requested 
• Develop and implement strategic plans on-site execution of maintenance services and operations 

Required Education and Experience:  

• Experience in industrial, commercial construction, or material handling/conveyor systems industries.