Field Service Manager

Description

 Oversee and manage a team of field service technicians. Coordinate and schedule service operations to ensure efficient use of resources. Ensure quality service delivery and customer satisfaction. Develop and maintain effective workflow processes. 

· Schedule and oversee all work done to our finished product in the field (including warranty related work, unit installation supervision, and miscellaneous field service requests).

· Manage personnel performance/merit, concerns, recognition, and career advancements for the Field Service Technicians.

· Procure the services of any local contractors needed for field service activities; and for maintaining the relationships and contractual scope understandings of such service providers.

· Analyze the needs for equipment, tools, rentals, etc. related to field service work.

· Report budget needs and related financial performance of the field service team.

· Work closely with the Project Managers to provide communications to our customer base on site activities, schedules, concerns, and remediations.

· Work closely with the PM/Engineering Coordinator on the booking and coordination of travel logistics for the field service team members.

· Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.

· Interface with other shop supervisors, staff, production management, production supporting design engineers and management

· While at our facility, the Field Service Manager will primarily serve as a production quality function to ensure that we are meeting or exceeding the needs, expectations, and wants of our customers. 

· This position has an estimated travel expectation of 25%-50%.

· Perform additional duties as requested.

Requirements

• Preferred bachelor’s degree in management, business, or a related field.
• Proven experience in field service management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Familiarity with industry best practices and regulations. 
• Minimum 10 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.