AI Business Manager

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*** The Primary location of this position is New Orleans, LA but The Woodlands, TX may be considered. Relocation and sponsorship will not be provided. ***

JOB SUMMARY/PURPOSE

The role of the AI Business Manager functions as the single point of contact for an identified business function at all levels to support identifying opportunities to integrate AI into business processes and create material business value through the deployment of AI solutions. The AI Business Manager will serve business leaders as both an advisor and an implementation partner. As an advisor, the AI business manager will help leaders fully understand AI and how AI might radically improve the efficiency of work processes. Together, the AI business manager and business leaders will produce an AI business plan that includes a pipeline of AI projects they can execute together. As an implementation partner, the AI business manager will assist business leaders monitor work performed by the AI organization, ensuring projects deliver the expected business value. As an advisor and implementation partner, the AI business manager must operate as a member of business leaders’ management teams, maintain a deep understanding of business problems, and provide ongoing counsel to the business leaders’ AI efforts.

Maintaining outstanding business relationships with leaders at all levels from each of the business functions will be key to carrying out this role, which must build and maintain positive working relationships with the business function to stay in lock step with that function’s team priorities. On a periodic basis, the AI Business Manager will work with business function leadership to identify and prioritize AI opportunities and develop and maintain an AI Business Integration roadmap. The AI Business Integration roadmap captures prioritized AI opportunities to pursue over time. The roadmap will continually evolve based on changing business priorities. The AI Business Manager will lead all AI planning and prioritization related to identifying AI opportunities across the business functions, establish product budgets, and help organize product teams. This role will work closely with three peer AI functions: engineering, delivery, and platform. Because AI products and services are delivered through all these functions, the AI Business manager will have to work seamlessly with these peer leaders to ensure customer expectations are constantly met or exceeded. As the primary voice of internal customers, the AI Business manager must constantly gauge customer satisfaction and advocate for changes to improve the delivery of AI products and services.

AI products are a combination of software, data, and other digital tools that automate work processes. AI products may leverage a combination of analytics tools to automate decision making such as descriptive, predictive, and prescriptive analytics models. AI products may also leverage a combination of automation tools such as robotic process automation. AI products may also include generative AI tools, providing a conversational interface to AI products. The AI Business Manager should not be an expert in these various AI products as the primary focus of the role is to understand the business function’s business processes, problems, goals, aspirations, and key risks. However, the AI Business Manager should be able to understand the range of AI products that the organization can deliver to be able to advise the business function as to which of the various AI products are possible to develop, that when operational, can help the business function solve problems and ultimately help it meet its business objectives.

JOB DUTIES/RESPONSIBILITIES

1. Act as a champion for AI, helping to educate company leadership about how to leverage AI tools to solve problems. Advocate for the development of AI skills across the company.
2. Develop and maintain a business AI roadmap, used by the AI department to plan work and used with business leadership to set delivery expectations over time.
3. Coordinate potential opportunities with business function leaders to include Digital Transformation including AI solutions in strategic plan and annual operation plan development.
4. Leverage improvement methodologies, tools, and technologies, to meet process improvement objectives, add value and achieve set goals/targets.
5. Will provide dotted line leadership and oversight of sha