Supervisor, Health Information and Data

The Supervisor, Health Information and Data is a key operational and people‑leadership role within Health Services, responsible for ensuring the integrity, security, and appropriate use of health information across enterprise health systems. This position oversees day‑to‑day activities related to electronic health records (EHR), health data governance, and identity and access management (IAM), ensuring that patient, crew, and operational health data are accurate, reliable, and accessible only to authorized users in accordance with regulatory, privacy, and security requirements.

Reporting to the Manager, Health Information & Systems, the Supervisor leads a team of Health Information Management (HIM), data access, and patient access professionals. The role is accountable for establishing and enforcing role‑based access controls, monitoring data quality, supporting audits, and maintaining compliance with HIPAA, applicable state privacy laws, and GDPR where relevant. The Supervisor plays a critical role in safeguarding protected health information (PHI) while enabling efficient clinical, operational, and reporting workflows across shoreside and shipboard environments.

The supervisor also ensures robustness in the data pipelines, to ensure uninterrupted data flow from ingestion and collection through data transformation all the way through to data visualization. Also ensure that access to databases are based on appropriate role-based access and in compliance with applicable privacy and security regulations and policies. This can include data flow and integration of different systems (such as clinical devices) to and from EHR / EMR software.

This position serves as a central point of coordination between Health Services, Information Technology, Privacy, Compliance, Cybersecurity, and external vendors. The Supervisor supports system upgrades, access reviews, workflow optimization initiatives, and continuous improvement efforts aligned with enterprise health IT roadmaps. Through effective leadership, operational oversight, and cross‑functional collaboration, the role directly contributes to regulatory compliance, risk mitigation, and the delivery of safe, secure, and high‑quality health services across a global, multi‑brand organization.

Essential Functions:

Health Data Integrity & Records Management

• Oversee the accuracy, completeness, and integrity of electronic health records (EHR/EMR) and associated clinical and administrative data.

• Oversee the process of sharing medical records or documentation with necessary internal and external stakeholders (such as patients) is in compliance with privacy and security regulations.

• Ensure proper data entry standards, record retention, data lifecycle management, and documentation practices.

• Monitor data quality metrics and implement corrective actions to address data discrepancies, coding errors, or system issues.

• Ensure robustness and redundancy of data pipelines, from data collection and ingestions, data transformation through to data visualization using tools such as Microsoft Fabric. 

• Coordinate with clinical, operational, and IT stakeholders to resolve data integrity issues impacting reporting, care delivery, or compliance.                                    

Identity & Access Management (IAM) and Security

• Manage role‑based access controls (RBAC) for health systems, databases and dashboard, ensuring least‑privilege access to protected health information (PHI).

• Review, approve, and audit system access requests for employees, contractors, vendors, and shipboard medical staff.

• Conduct regular access audits, user recertifications, and segregation‑of‑duties reviews.

• Partner with IT Security and Privacy teams to