Online Solutions Product Manager

Lahlouh’s business model is built on solving end-to-end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Core capabilities include:

• Sheet-fed offset print                                                     • Fulfillment / Distribution logistics

• Dynamic digital print                                                      • Packaging Design

• Mailing                                                                        • Marketing promotions

• Full service bindery and assembly                                     • Branded Merchandise

• Online Solutions                                                            • Large Format

Position:                       Online Solutions Product Manager

Reports to:                   TBD

FLSA Status:                 Exempt

Department:                 Online Solutions

Location/Shift:             Lahlouh, Inc.  (Monroe, OH) / Day - Hybrid

Position summary:

This position is responsible and accountable for the effective leadership of the online team and implementation and management of web-to-print portals and programs.  The Product Manager is responsible for assessing and directing what the Company’s web-to-print platform can or cannot do and applying it to customers’ marketing business concepts and strategies.  The manager owns the entire management of the lifecycle from conception and strategy to launch and ongoing optimization. You will be a key player in ensuring our products deliver exceptional value to our customers and achieve significant business growth.

Responsibilities and Duties:

Business Unit Leadership

• Develop strategic business plan for online vertical, own the product roadmap, define the department vision, strategy, and priorities for our online offerings.
• Work cross-functionally with executive team, sales, marketing, technical support and development to translate product strategy into actionable plans.
• Oversee client scoping, site demos, contract review, technical design, configuration, testing, onboarding, and ongoing customer support for new and existing accounts.
• Stay current on industry trends and best practices in online solutions.
• Track key performance indicators (KPIs) and analyze product usage data to measure success and identify areas for improvement.

Technical/Operations

• Work