Employment Type:

Full time

Shift:

Day Shift

Description:

Position Summary:

·         The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

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·         Responsibilities include but are not limited to:

·         Promote a healthy work environment

·         Schedule appointments on provider schedules

·         Review schedules based on provider preference lists and update appropriately

·         Collaborate and communicate regularly with management regarding goals, needs/concerns

·         Pre-registration

·         Reviewing revenue reports to ensure charges are billed appropriately

·         Collect co pay/balances due for each patient

·         Checking in patients for appointments

·         Checking out patients for appointments

·         Phone support – Incoming and outgoing phone calls

·         Scanning and faxing documentation

·         Confirmation phone calls

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·         General Performance Criteria:

·         · Performs critical job functions that lead to a stream-lined and efficient patient experience

·         · Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards

·         · Meets performance measures in place for each job function and complete job functions by established review date

·         · Works collaboratively with staff and management

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·         Communication:

·         · Maintains confidentiality related to patients, family and employees and information specific to service area.

·         · Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.

·         · Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.

·         · Uses appropriate diction and grammar in conversations.

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·         Customer Service:

·         · Employs professional manners and tact in all dealings.

·         Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

·         · Customer service orientated.

·         · Adheres to hospital confidentiality statement.

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       Service Specific Skills:

·         · Receives and distributes messages, packages and supplies to the appropriate person or place.

·         · Implements the day-to-day operations of specific service or environment.

·         · Maintains a safe and secure environment.

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·         Equipment:

·          Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

·          

       Education, Training, Experience, Certification and Licensure:

·         High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

·         Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

·         Special Equipment, Skills, or Other Requirements:

·         Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

·         Work Environment and Hazards:

·         Office setting – exposure Class I or II; service specific.

·         Physical Demands:

·         Light work – standing, walking, sitting, and lifting.

·         Work Contact Group:

·         All services, employees, medical staff, patients, visitors, and various r