Customer Support Representative

<p>Job Title</p>Customer Support Representative<p>Summary</p><p></p><p>Maintain and Improve Amadeus’ state-of-the-art customer support!</p><p>Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!</p><p></p><p>Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.</p><p></p><p>Click <a href="https://www.amadeus-hospitality.com/solutions/reservations-and-booking-engine/" rel="noopener noreferrer" target="_blank">here</a> to learn about our Reservation Solutions, the product you will be supporting!</p><p></p><p>In this role you’ll / Your main responsibilities:</p><p></p><p>- Maintain the high level of verbal and written customer support required by our global customers.</p><p>- Provide efficient and prompt customer service, technical support and follow-up on customer requests.</p><p>- Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.</p><p>- Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.</p><p></p><p>About the ideal candidate:</p><p></p><p>- Problem solver who takes initiative to get things done, an enthusiastic go-getter!</p><p>- You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.</p><p>- You are quick to use new software tools such as Salesforce or Microsoft Office.</p><p>- Hospitality background and Revenue Management would be beneficial.</p><p>- You are proficient in English &amp; Spanish. French, Italian or German, highly beneficial.</p><p></p><p>What we can offer you:</p><p></p><p>- A vibrant multi-cultural environment with countless international mobility opportunities.</p><p>- Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks.</p><p>- You will have a hybrid working model in one of the best cities in the world! <a href="https://www.google.com/maps/place/Via+Augusta,+117,+08006+Barcelona,+Spain/@41.400515,2.1434883,17z/data=!3m1!4b1!4m16!1m8!3m7!1s0x12a4a29fedad7711:0xe0a7e70a42c01c95!2sVia+Augusta,+117,+08006+Barcelona,+Spain!3b1!8m2!3d41.400511!4d2.1460632!16s%2Fg%2F11c5c9l84j!3m6!1s0x12a4a29fedad7711:0xe0a7e70a42c01c95!8m2!3d41.400511!4d2.1460632!15sCg92aWEgYXVndXN0YSAxMTeSARBnZW9jb2RlZF9hZGRyZXNz4AEA!16s%2Fg%2F11c5c9l84j?entry=ttu" rel="noopener noreferrer" target="_blank">Barcelona Office</a> </p><p>- Career growth opportunities.</p><p>- You’ll be joining one of the world’s top software companies.</p><p></p><p>Diversity &amp; Inclusion</p><p>We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation</p><p></p><p></p><p></p><p>Diversity &amp; Inclusion</p><p></p><p>We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.</p><p></p><p></p><p></p>