Clinical Business & Operations Program Manager

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

 

The Clinical Business & Operations Program Manager plays a pivotal role in supporting the executive administration team within clinical operations. This individual is responsible for managing business planning and strategic initiatives to align with department objectives. Key responsibilities include overseeing functions such as scenario planning, financial assessments, contingency planning, portfolio management, change management, communications, stakeholder engagement, and special projects. Additionally, the role serves as a trusted advisor to the Chief Clinical Operations Officer (CCOO), providing internal and external representation and acting as a strategic sounding board for the executive team.

 

This role will have the opportunity to work partially at our Seattle campus and remotely.

Responsibilities

• Act as a strategic adviser to executive leadership, addressing emerging issues and collaborating with stakeholders for informed decision-making. Provide structure and focus for broad, ambiguous ideas and distill discussions into actionable plans.
• Serve as a representative internally and externally on behalf of the CCOO, as requested.
• Collaborate with administrative and faculty leaders to identify and resolve complex issues affecting the organization's overall functioning.
• Develop executive meeting charters, facilitate strategy meetings, and partner with executives to plan agendas for various meetings.
• Support executive leaders in developing critical communications, presentations, and correspondence.
• Develop and execute communication plans, driving change management practices across the division.
• Manage business activities within the division, including budgeting, performance monitoring, and implementing action plans.
• Lead education on financial literacy within the division.
• Improve and refine business planning tools and processes within the division.
• Develop and analyze data to establish business objectives and standards across the division.
• Collaborate with leadership on the development of business plans and business case reasoning for proposed new services, conveying operational, quality, and financial impact.
• Track goals collaboratively with leadership and educate, train, and coach to raise awareness of budget targets and performance metrics.
• Diagnose challenges, identify improvement opportunities, and plan for new services or resources across the organization.
• Lead the development of and maintain staffing modeling for relevant clinical operations roles
• Lead highly complex and critical projects across departments, fostering collaboration and achieving unified goals.

Qualifications

Required:

• Bachelor’s degree in business, healthcare administration or related field
• 5 years' in a complex healthcare setting in an operations, project/program management, analytics or other leadership role
• Advanced Microsoft Excel, Tableau and PowerPoint experience required
• Ability to develop broad influences through robust set of relationships across the organization
• Strong facilitation and decision-making skills
• Strong analytical, stati