Programmer/Technical Analyst

Programmer/Technical Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
As a MSC IBS Programmer/Analyst, you will be responsible for designing, developing, and maintaining software applications, as well as providing technical support to end-users. Key responsibilities include troubleshooting software and system issues, developing and implementing software patches, maintaining documentation for support processes and providing exceptional technical support to our clients. You will leverage your expertise, SQL databases, user support and software development to troubleshoot issues, design and modify software systems, and collaborate with various stakeholders to ensure project success.

Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Maintain and manage SQL/SAP databases, ensuring data integrity and security.
• Develop, modify, and design new or existing software systems to meet client needs.
• Collaborate with business analysts and development managers to ensure projects meet standard requirements.
• Document and track issues, resolutions, and work performed in a ticketing system.
• Potentially train new users on software and hardware functionalities.
• Maintain a high level of customer satisfaction through exceptional interpersonal and relational skills.
• Work amicably with multiple clients with varying technical abilities.
• Utilize problem-solving and conflict resolution skills to address and resolve client issues effectively.

Qualifications:

Required: 

• Active Secret clearance
• 3-5 years of related experience
• Proven experience in help desk support and technical troubleshooting.
• Proficiency with SQL databases and experience in database management.
• Software development experience, including creating, modifying, and designing software systems.
• Strong collaboration skills with the ability to work with business analysts and development managers.
• Exceptional interpersonal and relational skills.
• Ability to work effectively with clients of varying technical abilities.
• Strong problem-solving and conflict resolution skills.
• Excellent communication skills, both written and verbal.

Desired:

• Bachelor’s degree in Computer Science, Information Technology, or a technical  related field.
• IAT Level II Certification (any of the following): CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
• Knowledge of Department of Defense methodologies.
• Experience with the US Navy Military Sealift Command.
• Tier III application support experience.
• Help Desk experience (does not mandate working as a Help Desk technician).
• Experience in conducting research and development.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limi