Envisioning Specialist, Customer Engagement Team
MicrosoftAbout the role
Microsoft’s mission, “Empower every person and every organization on the planet to achieve more,” is at the heart of everything we do. We are seeking an Envisioning Specialist to join Microsoft’s Worldwide Customer Engagement Team (CET). Our team manages a global portfolio of executive-level programs and a network of facilities designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible. Part of Commercial Solution Area group, we host thousands of customers and partners at Microsoft centers around the globe, discussing their business needs and how Microsoft’s solutions will make a difference.
Here's what we are seeking. Picture this: You are standing with a roomful of customer executives after having just concluded an immersive demonstration showcasing the latest cutting-edge technology available at Microsoft. You’re feeling accomplished and our customers are genuinely congratulating you on a job well done. They are asking to learn more and discover how what you presented could be applied to their business. Success!
If you want to be in the above position; you are motivated by turning the complex into the understandable. You have an innate passion for staying in the know on technology that will revolutionize the world. You relish the opportunity to win the hearts and minds of our most strategic customers and seek to understand our customers’ goals, objectives, and interests to do so.
This role will allow you the opportunity to directly shape the perceptions and paths Microsoft’s top accounts will take in their AI Transformations in the years to come through delivery of hundreds of engagements with customers from across the world.
Come join the Worldwide Customer Engagement Team (CET) – our team leads highly-visible, high-impact programs to engage customers and partners. We have an opening for an Envisioning Specialist to be a part of this mission. Please note this is not a remote/hybrid position, rather this is a business essential role and requires onsite daily attendance to meet with our customers at our Microsoft Experience Center in Mountain View, California.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. As part of the Microsoft Communications team, you will join a group of professionals focused on telling the stories that help people fall in love with Microsoft, the things we make, and the impact we have in the world.
Responsibilities
- Inspire and instill confidence in customer audiences by facilitating a wide range of solution area capability demos, industry demos, and customer success demos.
- Deliver demos in person at the Experience Center Silicon Valley and through virtual engagements with remote attendees.
- Lead documentation and prepare/write scripts for assigned demos and experiences; package up materials including scripts, training videos, and other documentation for consumption by other CET facilities around the world.
- Share expertise to evangelize highly complex customer engagement delivery programs to stakeholders, partners, and customers to gain buy in.
- Manage the deployment of new technology experiences/demos in the Center in conjunction with the Immersive Experiences lead, and the general operation and performance of demos and experiences, in partnership with the global technology operations team.
- Act as a subject matter expert in customer delivery and demo build, share best practices and expertise to our global experience center locations in Silicon Valley, Munich, and Singapore.
- Partner with Microsoft Innovation Hub Technical Architects on learning new technologies and unlock activities for getting customers to the “next-best action”.
- Identify trends, business needs, challenges, and feedback from customer engagements; provide feedback on existing experiences and ongoing ideas for potential new experiences to be developed.
- Embody our
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s