Task Force Operations Manager

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Location

Remote with 70–80% Travel (Preferred: Chicago, Dallas, Houston)

About the Role

We are looking for an adaptable and hands-on Task Force Operations Manager to play a critical role in launching new hotel properties and supporting seamless transitions during property takeovers. This role is ideal for someone who thrives in dynamic environments, excels at diagnosing and solving operational challenges, and takes pride in developing and inspiring teams to perform at their best.

The Task Force Operations Manager will spend extended time on-site during new property launches and transitions, ensuring smooth day-one operations by stabilizing property functions, supporting hiring efforts, and embedding Kasa’s brand standards and culture of operational excellence. You will work hand-in-hand with Launch personnel, Portfolio Operations, and Hospitality Operations—both in-market, on-property, and centralized—building strong partnerships with leaders across these departments.

Acting as both a coach and a leader, you will guide property teams through critical early phases, stabilizing operations while empowering local leadership to succeed long after your departure.

In addition to supporting new property launches, you will also provide interim leadership coverage during property-level vacancies or transitions, ensuring operational stability and continuity of the guest experience. In these moments, you’ll embed yourself in the day-to-day, supporting hiring, stabilizing operations, and stepping in as a trusted leader to meet the immediate needs of the property.

While the role is primarily focused on operational readiness and leadership coverage, you may also support on-site training delivery for property staff. This includes helping to deliver training content—whether to new hires or existing Kasamigos—when on-site for launches or interim coverage assignments. In these cases, you will serve as a bridge between training programs and on-the-ground execution, though training delivery will remain secondary to core operational responsibilities.

At Kasa, one of our core values is being a Hall of Fame Host—delivering exceptional service in every interaction, creating memorable experiences for guests, and empowering teams to do the same. This role is ideal for a passionate hospitality professional who embodies a “guest-first” mentality, whether leading front-line teams or optimizing behind-the-scenes operations.

Your Impact

As a Task Force Operations Manager, you will:

• Serve as the operational backbone of new property launches and transitions, ensuring every property starts with excellence.
• Act as a trusted coach and leader, stabilizing day-to-day operations and empowering property teams to succeed.
• Provide interim leadership coverage during property-level vacancies, ensuring continuity of operations and guest experience.
• Support property hiring efforts and act as a hands-on operator until teams are fully stabilized.
• When necessary, support training delivery for on-site personnel, including new hires or existing team members, by helping implement training programs during launches or interim assignments.
• Represent Kasa’s values on-site, inspiring teams to embrace a culture of accountability, collaboration, and hospitality.
  • Kasa’s Values:
    • Feed two birds with one scone: We make the best use of our resources.
    • Fearless Feedback: A growth mindset—applied to ourselves, each other, and our work—requires consistent, honest input.
    • Seek the root cause: We direct our inquiries and efforts toward the heart of the matter. We go beyond symptoms and solve the underlying problem.
    • Hall of fame hosts: Genuine care and hospitality for everyone. We are not a family—we ar