Access Architect - Epic Cadence Certified - Fully Remote

Hours: 40 hours per week; Monday through Friday from 8:30 AM to 5:00 PM EST.

Location: Fully remote.

Job Profile Summary:

This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality patient care. In addition, this role focuses on performing the following Customer Service duties: Guides the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.  A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.   The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience.   Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

Under general supervision of the Manager of Capacity Management, this position supports patient access through processing of Cadence (EPIC) support tickets regarding new template build, template changes, and other related activities. The position processes clinical department requests within appropriate time frames and reviews for compliance with the Tufts Medicine Cadence Clinician Template Guidelines.  The position displays initiative in resolving missing information/non-compliant template requests, via telephone calls and/or meetings with department personnel. This position also participates in testing of new enhancements and upgrades, as well as major template changes.

Job Description

Minimum Qualifications

1. Bachelor’s degree and Four (4) years healthcare business analyst/ IT experience or;

2. Graduate degree and 3 years healthcare business analyst/ IT experience

Preferred Qualifications:

1. Epic Cogito Analytics/ Reporting highly preferable 

2. SQL Experience

3. Epic Cadence Certification

Job Description

1. Serves as a subject matter expert and ambassador when meeting with department administrative and clinical leadership to discuss and implement scheduling workflow and capacity/template design changes.

2. Manages a portfolio of clinical ambulatory departments and is responsible for ensuring departments meet their access and capacity goals via template design.

3. Reviews each template request for conformity with Tufts Medicine Cadence Clinician Template Guidelines, follows up with clinical department personnel (Administrator, provider, staff) for resolution and consistently meets or exceeds service expectations.

4. Takes initiative to meet with clinical department personnel to obtain missing information needed to process the ticket within an appropriate time frame.

5. Uses system knowledge and critical thinking skills in building new templates /modifying existing templates.

6. Understands implications of changes (visit types, durations, session limits, session time changes, etc.) and discusses any concerns with Manager, as appropriate.

7. Reports any pattern or abuse of the Epic templates, template guidelines and/or change processes to Management, providing details of suspected abuse.

8. Documents all template changes/requirements in Smartsheets for historical reference.

9. Communicates new templates/changes to requester, Department Administrator, Tufts Medicine Access Center, etc.

10. Collaborates with the Tufts Medicine Access Center team to resolve issues, improve workflows and patient access.

11. Understands functionality of assigned application(s), the workflows have been defined, and the reasoning behind them.

12. Working knowledge of Cadence security as it pertains to template build and ability to troubleshoot scheduling issues.

13. Serves as a subject matter expert and ambassador when meeting with department administrative and clinical leadership to discuss and implement scheduling workflow and capacity/template design changes.

14. Assists with training new employees in primary applications as needed.

15. Assists with template optimization, including basic review of templates, visit types, etc. to identify anything that appears to be setup incorrectly.

16. Attends and participates in internal and interdepartmental meetings, as requested.

17. Assists with testing for system upgrades, enhancements, etc.

Skil