Lead Systems Engineer - DevOps (Cloud Operations)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What We Do

We digitalize traditional services and turn the phone into a cutting-edge tool for payments, loyalty and banking on the go, crafting secure and powerful solutions so that transacting becomes convenient, safe and super-fast.

What we’re looking for

We are looking for an experienced Leader with proven experience building high volume, high performance, and highly available payment services solutions to help us build functional systems that improve customer experience. The individual will be responsible for managing the platform team, architecting the infrastructure, automatizing, and modernizing the CI/CD flows, deploying new product and their updates, identifying production issues, and implementing integrations that meet our customers' needs.

Your performance will be measured based on improved deployment process/times, reduction in server alarms and more efficient operation of resources. The goal is that our app traffic scales without an increase in error reports and maintaining/improving our error rate, response times, uptime. 

Essential Functions

• Design and develop automation to support continuous delivery and continuous integration processes.

• Build and set-up new development and CI/CD tools and infrastructure.

• Understand the needs of stakeholders and convey them to developers.

• Work on ways to automate and improve development and release processes.

• Test and examine code written by others and analyz results.

• Ensure systems are safe and secure against cybersecurity threats.

• Identify technical problems and develop software updates and fixes.

• Planning out projects and being involved in project management decisions.

• Responsible for the application support area.

• Responsible for meeting the dates for projects assigned to the area.

• Set-up up new sites and applications via configuration management.

• Maintain / upgrade / patch tracking and documentation software.

• Support the development lifecycle of platform architectural design, deployment and debugging.

• Ability to automate release deployments across development, QA and production stacks using a combination of scripting languages and other automation toolkits.

• Deploy updates and fixes.

• Provide Level 2 technical support.

• Build tools to reduce occurrences of errors and improve customer experience.

• Develop software to integrate with internal back-end systems.

• Perform root cause analysis for production errors.

• Investigate and resolve technical issues.

• Develop scripts to automate visualization.

• Design procedures for system troubleshooting and maintenance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Proficient with git and git workflows
• Good knowledge of Go and/or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit
• Strong knowledge in AWS architecture, security, and services
• Knowledge in GCP and Azure architecture, security, and services (Desired)
• Experience in automation of code deployment across multiple platforms
• Str