Customer Service Representative

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

 

Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.

 

The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

 

Responsibilities

What you’ll do

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
• Assists in the management of the day-to-day activities of the assigned location. 
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned. 
• Conducts garage and facility audits as required by management. 
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. 
• Makes change (if required) for customers before transactions. 
• Quotes rates for parking services. 
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor. 
• Answers telephone in a prompt and courteous manner (if required). 
• Maintains cleanliness of facility and picks up trash in the surrounding area. 
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

 

Qualifications

What you need

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education Required: High School Diploma or an equivalent combination of experience and education

 

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

 

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

 

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. 

 

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

 

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

 

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

 

Judgment: Exhibits sound and accurate judgment.

 

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card mac