Executive Housekeeper

Responsibilities:  

• Establishes and enforces standards and procedures for Housekeeping and Laundry Personnel. 
• Plans work schedules to ensure adequate service. 
• Inspects and evaluates the physical condition of the hotel and submits to management recommendations for painting, repairs and furnishings. 
• Periodically inventories supplies and equipment. 
• Investigates alternative cleaning methods and equipment.  
• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style. 
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations. 
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments. 
• Requisitions supplies and equipment. Inspects guests’ rooms, public access areas for cleanliness and appearance. 
• Accurately uses proper telephone techniques and etiquette. 
• Provides guest with information including hotel, casino and restaurant, including hours of operations, special events and promotions. 
• Answers patrons’ complaints and resolves problems. 

Competencies:  

• Ability to relate effectively in one-on-one situations with guests and other members of the Company. 
• Be completely knowledgeable about all Bally’s programs, promotions, activities and functions. 
• Must carry out safety and emergency procedures including, but not limited to fire, crowd, control, inclement weather, and Homeland Security threats. 
• Works with casino staff and reservations to assure maximum hotel occupancies by casino customers. 
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property. 
• Assist in training in Hotel Housekeeping and Laundry. 
• Must interact with guests and other employees in a courteous, empathetic, and discreet manner. 
• Supports and maintains Bally’s courtesy guidelines for guests and employees 
• Promotes outstanding guest relations. 
• Performs other duties as assigned. 
• Ability to relate effectively in one-on-one situations with guests and other members of the Company functions. 

Work Environment:  

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Reasonable accommodation maybe enabling individuals with disabilities to perform the essential functions. 

•  Executive Housekeeper is required to work with cleaning chemicals. 

• Work area is exposed to chemical fumes and smoke. 

• The work environment is temperature controlled. 

•  The noise level in the work environment is usually moderate.  

• Must be able to work in a smoking environment.  

Additional Benefits: 

• Competitive Salary with annual performance reviews 
• Comprehensive health coverage plan that includes medical, dental and vision 
• 401(K)/ Comp