Annuities Customer Support - US REMOTE

Job Description:

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Functional Responsibilities:

• Process new business application transactions according to established procedures, ensuring accuracy and compliance.
• Collaborate effectively with agents, internal wholesalers, and other departments to resolve pending cases in a timely manner.
• Deliver exceptional customer service, ensuring a high level of satisfaction and a positive customer experience.
• Continuously evaluate workflows and identify opportunities to improve processes, enhancing the overall customer experience.
• Accurately process transactions in administrative systems in compliance with SEC, DXC, and Brighthouse guidelines and timeframes.
• Identify and report any potential fraudulent, money laundering, or unethical requests for further review.
• Supports the business process services team in delivering efficient and effective outsourced processes and services within the annuity and life insurance industry. Ensures services meet client objectives and quality standards.
• Demonstrates business knowledge and skills developed through formal training and work experience, contributing to the team’s success in achieving operational goals.
• Works within established procedures with moderate supervision, identifying issues and all contributing factors in straightforward situations, and making sound decisions based on standard procedures.
• Perform other related duties as assigned or required to support the team and business objectives.

Required Qualifications:

• High School Diploma or G.E.D. equivalent.
• Minimum of 2 years of customer service experience, preferably in financial services or insurance.
• Proven experience working with insurance products, policies, procedures, and guidelines.
• Previous experience in the Life Insurance and Annuity industry.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and team members.
• Ability to work independently with minimal supervision while maintaining accuracy and attention to detail.
• Proficiency in following both oral and written directions to ensure successful task completion.

Preferred Qualifications:

• Proficient in MS Excel for data analysis, reporting, and process tracking.

Work Environment:

• Home office setting, remote work within the United States.
• Schedule: 8:00 AM to 5:00 PM CST, Monday through Friday.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative<