Customer Performance Manager

At the Times Union Media Group, a proud part of the Hearst Corporation, we believe in being “alarmingly enterprising and startlingly original,” as echoed in the words of William Randolph Hearst in 1887. As part of one of the most profitable and diversified media companies in the U.S., we strive to provide world-class news content while pioneering digital innovation. With investments in businesses like ESPN and Pandora, and a growing presence in digital advertising, we are transforming the local marketing landscape.

Our mission is to be bold, honest, and fearless in the pursuit of groundbreaking solutions for our clients. We aim to spark a revolution in the way businesses grow online by providing them with cutting-edge digital marketing products.

We are looking for a Customer Performance Manager to join our Digital Advertising team in Albany, NY. If you are passionate about client success, innovative marketing solutions, and have a drive to push the boundaries, this is the role for you.

We operate on a hybrid work week schedule. In the office Tues/Wed/Thurs, work from home Monday/Friday.  

What will you do?

• Serve as the primary point of contact for clients throughout their journey, from onboarding to ongoing campaign management.
• Build and foster long-term relationships with clients, understanding their unique needs and aligning them with strategic digital marketing solutions.
• Develop and implement marketing and advertising strategies that include SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management.
• Manage campaign timelines, ensuring all campaigns are live promptly and optimized for performance.
• Analyze key performance indicators (KPIs), provide regular reports on campaign success, and offer actionable insights.
• Troubleshoot and resolve any client-related issues, acting swiftly to address concerns.
• Collaborate with sales and digital teams to identify opportunities for upselling and expanding client relationships.
• Contribute to the overall revenue goals of the team, always driving toward exceeding client expectations.

What will it take to be successful?

• In-depth knowledge of digital marketing tools such as SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management.
• Proficiency in Google Analytics is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication skills, with the ability to establish trust with both clients and internal teams.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Advanced knowledge of Microsoft Excel, Word, PowerPoint, and Salesforce.
• Ability to work effectively both independently and as part of a collaborative team.

What we are looking for:

• Education: BA/BS degree or equivalent experience.
• Experience: 2-3 years of experience in digital media services, marketing, sales support, or a customer service role.

What we offer:

• Dynamic Environment: A great work environment where it's never boring.
• Comprehensive Training: Paid in-depth sales and product training.
• Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.
• Collaborative Culture: Ideas and input are always welcome.
• Benefits Package: Health, dental, vision coverage, flex spending accounts, short & long-term disability insurance, 401k with company match, and paid time off, and additional perks.
   

Learn more about Hearst Newspapers at www.joinhnp.com

Join us at Times Union Media Group and Hearst Newspapers, a Division of Hearst and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Albany, NY advertising market!

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimate, if hired in New York State, is $50,000 base plus commissions based on individual performance. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training,