Training Program Administrator - ATL

 

Title: Training Program Administrator 

Location: Altanta, GA - 5 days a week onsite

Job Type: Full-time with Benefits  

 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

 

Join our dynamic team and play a crucial role in ensuring the success of our premium OEM customer’s Technical Training Program. This key role includes interacting with corporate customers and automotive retailers as you schedule classes, support participants, track completions and report on progress to objectives. You will be trained on the administrative functions of the customer’s LMS and play a key role in administering the program using available tools, while communicating with participants and retailers by telephone and email and providing excellent customer service.

 

Day to Day Responsibilities:

• Become a knowledgeable resource on the functionality of the customer’s LMS.
• Schedule classes on the LMS, including pre-requisite, materials, and facility requirements.
• Collaborate with MSX Manager and customer contacts to identify and address training needs.
• Assist retailers in understanding their training requirements and identifying training needs.
• Schedule participants in training classes using email and phone follow-up, as required.
• Ensure reminders are communicated to maximize class attendance, while managing wait listing and no-show occurrences.
• Monitor, review and resolve incoming questions by responding to or routing inquiries to the correct team member for resolution, in a timely and professional manner.
• Use the customer’s LMS to access data and prepare reporting needed to track class participation rates, completion rates, training needs and other program metrics.
• Prioritize weekly tasks according to timelines and program needs.
• Demonstrate excellent teamwork with team members including an MSX Program Manager, Trainers, and customer stakeholders.
• Recommend process improvements to enhance the efficiency and effectiveness of the program.
• Additional ad hoc program administrative tasks and office support as needed.

What you bring:

• Associate or bachelor’s degree in a related discipline, or equivalent experience.
• Exceptional written and verbal communication skills to interact effectively with retail personnel and team members.
• Acumen and experience with digital tools and technologies, in particular LMS.
• Strong detail-orientation and organizational skills.
• Expertise using Microsoft Office suite, including MS Excel and MS PowerPoint.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Customer-oriented approach with a commitment to delivering high-quality service.

 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

 

Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience. 

 

Apply NOW!!!

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