Manager, Credit and Collections

About TEGNA

TEGNA Inc. (NYSE: TGNA) serves local communities across the U.S. through trustworthy journalism, engaging content, and tools that help people navigate their daily lives. Through customized marketing solutions, we help businesses grow and thrive. With 64 television stations in 51 U.S. markets, TEGNA reaches approximately 100 million people every month across the web, mobile apps, streaming, and linear television. For more information, visit TEGNA.com.

 

 

 

TEGNA, one of the most geographically diverse broadcasters in the U.S., is seeking a Manager, Credit and Collections to join our Shared Services team. This position will be part of the TEGNA corporate team with company-wide responsibility but will be physically located at our NBC Affiliate in Indianapolis, WTHR. The Manager will manage and direct the activities of the Credit team and the Local and National Collection team, providing leadership, motivation, training, and guidance to department staff with a positive attitude. The manager will also be responsible for maintaining their own portfolio of specifically identified accounts to maintain relations and proper aged account balances.

Additional responsibilities include but are not limited to:

• Manage and direct activities of the credit and collections team including assignments, scheduling, monitoring, reviewing, and approving department work.
• Ensure policies and procedures that govern the evaluation, granting and ongoing monitoring of client credit and releasing cash-in-advance orders on hold processes are adhered to including rules within Dunn & Bradstreet's credit evaluation tool.
• Work with station executive personnel to resolve customer credit issues.
• Ensure accounts sent to outside collections are properly reflected in the sub-ledgers and that all accounts are sent to outside collections or legal department per policy.
• Ensure customer profiles are updated with the proper Collection Status.
• Set goals for staff, including metrics/KPI's and monitors success or failure to achieve such goals.
• Ensure the Credit and Collection teams respond to customer (station personnel or clients) inquiries in a timely and positive manner, escalating issues to appropriate management as needed.
• Assist in developing and updating new and existing department policies and procedures.
• Work with internal and external audit functions.
• Serve as administrator for the online payment portal (WideOrbit Payments).

Required Qualifications:

• Bachelor's degree OR equivalent combination of relevant education and experience
• 7 years of business-to-business collection experience
• 3 years of experience managing/training a medium-to-large staff handling B2B credit and collections teams and setting credit and collection goals and metrics
• Experience working with and supporting sales groups in multiple locations nationwide
• Excellent written and verbal communications skills and proven customer service skills
• Well-versed in collection techniques in a "soft-collection" environment that strives to maintain customer relationships
• Experience working with outside collection agencies and filing Proof of Claims
• Above average Excel skills including data manipulation
• Experience running virtual meetings

Preferred Qualifications:

• Broadcast industry and WideOrbit experience
• Experience with collection software tools

Benefits: 

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year. 

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example