Director of ServiceNow

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

As a patient centric organization that strives to deliver innovative medicines to meet unmet needs, we feel that it is critical to follow the safety guidelines defined by CDC and OSHA. We believe the COVID-19 vaccine is the best way to manage COVID risk to you, your colleagues, your family and our society. With that in mind, we are taking the essential step to ensure the safety of our employees during this health crisis by requiring all US employees, temporary workers, agency employees and independent contractors to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. In accordance with applicable law, individuals may seek an accommodation for medical or disability-related conditions or sincerely held religious beliefs.

Summary:

The ServiceNow Administrator will design and scale ServiceNow operations & processes. In this role, you will use a blend of technical knowledge in performing enhancements and providing technical support with proactive analysis of system health/stability, support trends and CMDB data quality. As a member of our ServiceNow governance team, you will contribute operational considerations into feature engineering while also driving innovation.

Essential Functions:

•    Respond to and manage all ServiceNow issues including troubleshooting ServiceNow upgrades, patching, and release management.
•    Develop, design, configure, test and deployment of new/enhancements of the application including but not limited to, modules, workflows, catalog requests, scripts, reporting, data imports, custom scripting, third-party software integrations, user interface and other ServiceNow platform component.
•    Produce detailed documentation and required training on all relevant work.
•    Be responsible to maintain up-to-date documentation related to the application administration and configuration. Document and support technical architectures that are clearly understood by other architects, developers, and testers.
•    Manage ServiceNow instances, including the data management, table maintenance, overall security of the platform, configuring Service Level Agreements, developing workflows, business rules, UI pages, UI actions, UI policies, catalog items etc. and updates of all other existing solutions requiring revisions.
•    Be responsible for Data Import process & migration
•    Be responsible for On-going technical support for the ServiceNow system & user training
•    Create & Maintain ServiceNow Reports, Saved Searches & Dashboards.
•    Design and architect ServiceNow CMDB and Discovery Jobs.
•    Act as an administrator for all ITSM modules.
•    Implement platform upgrades, application upgrades, review skipped changes, coordinate testing with stakeholders, and maintain data between ServiceNow and external systems.

Requirements:

Education
Bachelor’s Degree or equivalent work experience

Experience
•    At least 10 years of hands-on experience implementing and supporting ITSM and ITOM suites, including strong skills in Discovery
•    At least 10 years of hands-on experience in System Definition, Business Rules, Menus, UI/Forms, UI Actions, Content Management, Imports, Transform Maps, Web Services (SOAP, REST, including cross-browser compatibility), and Notifications (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
•    Demonstrated experience in/with ServiceNow
•    Experience implementing and/or managing a CMDB
•    Experience with discovery tools (ServiceNow's ITOM Visibility)
•    Familiarity with ITOM Health / Event Management a plus
•    Familiarity with Knowledge Management a plus
•    Experience with all ITSM within ServiceNow

•    ServiceNow Fundamentals and Administrator Certification HIGHLY Preferred

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predispositi