Director, Labor Strategy

The Director, Labor Strategy defines and leads the enterprise labor strategy for Guitar Center’s store fleet, ensuring labor investment aligns with customer demand, service expectations, productivity goals, and profitable growth. Reporting to the Vice President, Retail Operations, this role owns the labor operating model, workforce planning frameworks, labor governance, commission governance, scheduling standards, and labor performance analytics across retail.

This leader partners cross-functionally to ensure store labor plans support business priorities, maintain compensation accuracy, and deliver a consistent, productive, and customer-centered store experience while evolving labor models, tools, and analytics to support changing traffic patterns, omni-channel demand, and future store formats.

 

WHAT YOU’LL DO

Labor Strategy & Operating Model

• Own the enterprise store labor strategy, including labor models, staffing frameworks, scheduling principles, role deployment, productivity standards, and labor guardrails across the store fleet
• Develop labor strategies that flex with traffic, peak seasons, and omni-channel demand
• Establish service-level targets and productivity benchmarks across sales, service, and support roles in partnership with Retail Operations

Commission Governance & Compensation Accuracy

• Own governance of monthly sales associate commission methodology, controls, and validation processes to ensure accurate, timely, and transparent compensation outcomes
• Partner with Finance, Payroll, and IT to ensure commissions are calculated, validated, and paid accurately and on time
• Identify and resolve commission discrepancies and implement controls that ensure transparency and audit readiness

Retail Analytics & Performance Insights

• Own labor-related performance analytics, dashboards, scorecards, and executive reporting across productivity, payroll, staffing effectiveness, service throughput
• Translate complex data into actionable insights that help field leadership and senior executives identifying risks, trends, and opportunities to improve labor productivity, service, store execution, and customer outcomes.
• Partner cross-functionally with Finance, Merchandising, and Retail Operations to ensure consistent metrics, definitions, and performance reporting
• Ad hoc analyses as required

Systems Testing & Change Management

• Lead downstream labor and commission testing when POS, sales attribution logic, or compensation-impacting system changes occur
• Partner with IT and Retail Operations to ensure testing scenarios validate commission accuracy, sales crediting, and payroll impact prior to release
• Establish regression testing standards, issue resolution protocols, and post-launch monitoring processes for labor- and compensation-related system changes

Financial Planning & Labor Governance

• Own labor budgeting frameworks, forecasting methodologies, and performance tracking to ensure alignment with financial targets while preserving service effectiveness and associate experience.
• Monitor labor performance against plan and deploy corrective strategies to improve productivity and labor

Workforce Management, Systems & Change Management

• Partner with IT and HR to optimize workforce management, scheduling, timekeeping systems, and POS systems that impact labor planning and commission accuracy
• Lead testing and validation for system changes affecting sales, labor planning, or compensation Establish monitoring and governance processes to ensure system integrity and payroll accuracy.

Performance Optimization

• Analyze labor productivity, conversion, service throughput, and cost metrics to identify opportunities to improve staffing effectiveness and store execution
• Develop labor playbooks, field guidance, and best practices to drive consistent execution of labor standards.
• Lead pilots and strategic initiatives tied to new labor models, service expansion, workload changes, and productivity improvement opportunities.

Leadership & Cross-Functional Partnership

• Build and lead a high-performing labor strate