Senior Solutions Enablement Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role is as an integral member of ServiceNow’s Global Learning and Development (GLD) team. This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge needed to effectively identify and close sales opportunities – including pipeline generation to deal progression and close. Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences.  

This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Sales Leaders, GTM (Go To Market), Sales Operations, and Customer Success – as well as across the various GLD and ServiceNow University (SNU) Teams. This role is responsible for the design and delivery of learning experiences for various ServiceNow selling roles, including Account Executives and dedicated Sales specialists. We seek a versatile candidate possessing strong organizational and interpersonal abilities, coupled with a track record of success in spearheading sales enablement initiatives. 

Responsibilities include but are not limited to:  

• Execute on our solution learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company  

• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, workshops, etc.), and work with the Instructional Design team (as needed) to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads and broader ServiceNow University team; deliver the enablement; and more  

• Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process  

• Partner with global and regional sales programs and GTM teams to execute enablement programs to support new sales plays intended to generate newly created pipeline (NCP). 

• Partner with Sales Onboarding team to identify and fill solution enablement needs for new hires  

• Partner with other Enablement teams across the GLD and SNU to develop and deliver role-specific solution learning plans that meet the needs of the business and goals of each of product line owner 

• Continual optimization of solutions enablement programs as needed by aligning with company and business unit priorities 

• Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Experience with solution selling 

• Experience with sales onboarding and everboarding 

• A strong understanding of product marketing and product development teams with the ability to translate into field-ready enablement assets 

• Experience creating and/or delivering product and solution enablement to sellers 

• Knowledge of sales enablement methodologies, enablement tools and technologies, and learning best practices 

• An ability to listen and diagnose enablement issues to effectively recommend enablement solutions  

• An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches 

• An ability to be proactive, self-motivated, and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships 

• An ability to interact with and influence a wide range of employees including the ServiceNow leadership team and senior management 

• An ability to clearly commu