Patient Service Representative (PSR) - Full-Time (Lincolnwood)

Department:

09121 AMG Lincolnwood - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Office Hours:

Monday: 8-7

Tuesday: 8-5

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

Travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Morton Grove at 6131 Dempster St. Morton Grove IL 60053.

Morton Grove weekends include Saturday (1st, 2nd, 3rd, and 4th) 8-12.

Shifts are 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

730-4, 8-430, 830-5, 1030-7 (not working a weekend)

or

730-5, 8-530, 830-6, 930-7 (working a weekend)

Pay Range

$19.80 - $29.70

Why Advocate Health: 

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.  

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.  

What  Will You Do:  

Schedule:

730-4, 8-430, 830-5, 1030-7 (not working a weekend)

or

730-5, 8-530, 830-6, 930-7 (working a weekend)

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  

As a key member of the ambulatory care team, you will: 

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work: 

• Lincolnwood

We are Looking For:  

Required Qualifications: 

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Being Part of Something Bigger 

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you. 

Apply today and help us redefine care—for all. 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financi