Sr. Account Receivables Representative

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Account Receivables Representative

What does a great Accounts Receivable Representative do?

As an Accounts Receivable Representative at Fiserv, you will play a pivotal role in managing and collecting outstanding accounts, including those with high dollar amounts. Your primary responsibilities will include:

Responsibilities:

• Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants regarding their outstanding high dollar accounts.
• Ensure compliance with all applicable regulations and internal performance standards to meet or exceed personal and departmental objectives.
• Establish rapport with merchants to overcome objections and negotiate the payment of the debt.
• Document all discussions and actions in a tracking system or database and confirm payment arrangements before finalizing calls.
• Work on special projects as assigned.

Basic Qualifications for Consideration:

• High School Diploma or equivalent.
• Minimum of three years of customer service experience, preferably in a collection, call center, or sales environment.
• Strong verbal communication skills and a professional telephone manner to communicate effectively with business owners.
• Knowledge of applicable regulations preferred.
• Experience with computer systems and accessing information to provide data to clients.
• Excellent work history with a strong record of job stability.

Preferred Skills, Experience, and Education:

• Previous work experience in industries such as payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.

Compensation:

• Starting salary of $20 per hour.
• Participation in an attractive incentive plan based on individual performance.

Perks and Benefits:

• Comprehensive health coverage (medical, dental, and vision) from day one.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holidays.
• Paid parental leave.
• Tuition reimbursement for continuing education.
• Employee wellness programs and fitness memberships.
• Opportunities for professional growth and career advancement.

Who We Are: The Fiserv Merchant AR Collections Department collects on commercial accounts for debt owed to Fiserv and its affiliates.  Our agents make outbound collection calls via a manual or dialing process.  We collect within boundaries of all applicable collection laws.  Performance goals as outlined at the beginning of the measurement period must be maintained.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opport