Clinical Support Specialist III

POSITION SUMMARY: The Clinical Support Specialist III (CSS III) is part of the Health Information Management (HIM) department.  This position will be filled by senior front line/non-supervisory members of the medical records section of the HIM department. To be placed into this position, a person must have a minimal of five years’ experience in the HIM department. This position will provide additional training and support to newer and less experienced members of the team.  This position will provide a variety of support to the clinical team to possibly include (but not limited to) hospital admission tracking, covid tracking, various EMR tasks such as messaging, tasks, and importing documents. and The CSS functions as a liaison between Rocky Mountain Health Care Services (RMHCS) outside facilities to ensure that clerical aspects of care coordination are supported (authorizations, admissions, correspondence, etc.).

MISSION: Improving lives, optimizing wellness, Promoting independence

COMPETENCIES:

• Business Acumen
• Communication
• Consultation
• Customer Service/Participant focus
• Critical Evaluation
• Ethical Practice

• Flexibility
• Leadership and Navigation
• Learning Orientation
• Relationship Management
• Stress Management/Composure

RESPONSIBILITIES AND DUTIES:

DEPARTMENTAL (JOB SPECIFIC TASKS):

       The principal duties of this position shall consist of but are not limited to the following:

• Provide a variety of reports upon request from internal customers.
• Assists with the training of newer and less experienced team members.
• Function as a senior member of the group with the ability to provide guidance in the absence or unavailability of the HIM Manager and HIM supervisor.
• Enters and updates information in the electronic health record to ensure consistency with documentation.
• Scans and indexes health information and correspondence into the electronic health record.
• Data retrieval for RMHCS medical providers, as requested, from participant’s diagnostic purposes.
• Assist with the mailing/distribution of participant Care Plans
• Participates in continuing education classes and any required staff and training meetings.
• Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families.
• Ensures that documentation for new enrollees is available for coding and clinical staff to assign medical history and review for care.
• Requests medical records in conjunction with participant stays.
• Will maintain authorization performance statistics and report the results as requested.
• Must be able to analyze medical record documentation to determine length of stay, status type, and medical records that are associated with related stay.
• Supports other HIM department roles in the integrity of health and financial information within the electronic medical record.
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