Development Officer, Information Management

Site: The General Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

As a member of the Information Management (IM) team, the Development Officer provides advice, support and resources related to applications, data management and other information systems used by colleagues across the Development Office. This position reports to the Associate Director, Information Management. The Development Officer works to support business requirements and specifications for systems related projects and ensures that business needs are met in an efficient and customer-oriented manner. They extract data and deliver reports and summaries using a variety of methods. The Officer also supports the process of pulling mail files, event invitations and prospecting lists, reviews and approves list assets created by other IM team members and supports all email data transfers between Blackbaud CRM (internally referred to as Atlas CRM) and Marketo. The Development Officer supports the planning, managing, analysis and coordination of the data needs for the frontline fundraising teams. They work closely with Integrated Marketing and Communications and Donor Relations, serving as Atlas data liaison and database support. The Officer completes routine database maintenance projects and identifies areas to improve operational and reporting efficiency. To Apply Applications must include a current resume and a cover letter detailing applicable experience and accomplishments. About Us Massachusetts General Hospital is one of the world’s top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty. Mass General has pioneered medicine for more than 200 years, and we’re thinking big about the future. In 2021, we launched our largest-ever comprehensive fundraising effort — The Campaign for Mass General— which seeks to raise $3 billion in philanthropic funding that will help us reach our four ambitious campaign goals, each grounded in a pillar of Mass General’s historic mission to treat, discover, teach and serve. To learn more about our Campaign, click here. Our Department The Development Office is a vibrant and collaborative team focused on advancing the hospital’s mission of health care excellence. We are committed to expanding the philanthropy that makes this mission possible. We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham conditions of employment, including vaccination mandates. Diversity and inclusion are priorities for our office and the hospital. We strongly believe that a team of diverse identities, experiences, opinions and perspectives drives creativity, innovation and excellence. Click here to learn more about our team and what it’s like to work with us. Primary Duties and Responsibilities - Develops and maintains an advanced understanding of MGH Development Systems and plays a role in defining and resolving user needs and systems issues. - Serves as a software support contact for internal users for all issues related to the MGH’s fundraising information systems. Effectively troubleshoots and resolves issues when appropriate. - Under the guidance of the Associate Director, completes all data transfers between relational database (Atlas CRM) and third-party email platform (Marketo), enforcing data integrity and office policy standards. - Assists the Associate Director’s work related to Atlas CRM customizations, including documentation support, and tracking business needs and the customization queue. - Works c