Patient Access Team Lead

Inova Physician Partners Inc - Family Medicine - Chantilly and McLean is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time day shift from Monday – Friday, 8:00 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Team Lead Job Responsibilities:

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.

• Adapts scheduling to handle changing priorities and to juggle multiple tasks.

• Provides information and assistance regarding complimentary services when scheduling problems occur.

• Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.

• Coaches staff to be proactive in identifying problems and developing/recommending solutions.

• Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.

• Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.

• Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.

Additional Requirements:

• Work schedule: 8-hour shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.)
• Education: High School or GED
• Experience: 2 years of Patient Access experience.
• Certification: None

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.