Senior Outreach Manager - South King County

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Engagement team is looking for qualified candidates to fill an open Senior Outreach Manager - South King County position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

This role is posted at two different levels for one opening: Senior Outreach Manager - South King County(6259) & Outreach Manager - South King County(6200). Please apply to the position that best matches your qualifications.

This position will directly support work with our small businesses in Southern King County. This position needs someone who can think strategically, collaborate with others, and design and execute outreach plans in their community.

The Customer Outreach team is dedicated to fostering participation in PSE’s programs, encompassing initiatives including energy efficiency, bill assistance, customer renewable energy programs and others. This is achieved through direct customer education and strategic partnerships at the local level. Our team helps customers save money and meet their sustainability goals, while supporting PSE’s clean energy future.
•    Direct interactions with customers, including small and medium business owners and communities in need
•    Plan and lead program and energy assistance education presentations, workshops and tablings in the community 
•    Relationship building with community partners and business owners
•    Build trust with the community through consistent in person outreach
•    Work with Marketing and Events teams to support and coordinate program campaigns 
•    In field travel required throughout service area, the expectation of this at 50% of the week in field.
 

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically, and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Works to understand customers and communities with barriers to participation and designs approaches to reach them with information on programs that can benefit them. Partners with customer insights, program, marketing, and events teams to design outreach strategies tailored to these customers (low income, tribal, seniors, small and medium businesses etc.).
• Builds relationships with community partners and business owners. Interacts directly with customers, including small and medium business owners, tribal communities, residential customers facing barriers and others.
• Develops and maintains knowledge on a variety of complex programs and their interaction with other programs as well as how to bundle them most effectively for customers.
• Plans and leads various program education presentations, workshops, and tabling’s. Increases participation in existing products and services and raises awareness of the need for customer emergency preparedness.
• Builds trust and strategic relationships within the community through consistent in-person outreach to create two-way dialogue between the community and PSE.
• Manages contractual relationships for select community partnerships.
• Works with marketing and events teams to support on-the-ground outreach elements for program campaigns. Ensures coordinated customer outreach approach across multiple departments.
• Identifies obstacles to customer participation and proposes potential solutions.
• Negotiates and engages with multiple PSE entities to obtain consensus on best approach to overcome barriers to customer participation.
• Develops local direct-to-customer outreach plans for assigned communities for all appropriate PSE products and services in partnership with internal partners.
• Designs residential and/or small business program-specific outreach plans for PSE’s entire service area to be implemented by regional outreach colleagues.
• Operates a motor vehicle a minimum of six (6) hours a week to travel to commercial and community locations or facilities.
• During emergency events, supports corporate crisis response efforts at a local level to provide customers with information on P