Global Fulfillment Manager

About Lily & Fox

Lily and Fox is a fast-growing DTC beauty brand best know for the largest selection of nail wraps in the world. We ship hundreds of thousands of orders globally through Shopify, Shipstation, and a highly automated PHP/Postgres backend. We have made it our mission to make beauty more affordable, and our warehouses operate approximately 468% more efficiently than the top performing warehouses benchmarked by WERC. We are proud to be setting the pace for the future of the nail industry.

 

Our People:

We’re a tight-knit team that:

• Thrives on turning the impossible into possible
• Isn’t afraid to take bold chances to move the business forward
• Sees every challenge as a chance to learn and grow
• Believes the best work happens when teams win together
• Stays curious and always looks ahead to what’s next

Our team members say they’ve never learned as much anywhere else, and that’s because we give them a chance to take true ownership. We want our people to have the freedom to roll out new ideas and get the satisfaction of seeing how their work directly shapes the customer experience. 

Position Overview:

 

We’re looking for a Global Fulfillment Manager who can run the floor today while building the system for tomorrow. You’ll own the end-to-end pick/pack/ship operation, managing the fulfillment team, picking and packing when needed, and coordinating our international shipments. You will ensure every order leaves our facility accurately, on-time, and at the lowest cost. You will lead process improvements, and work closely with our Customer Service, Quality Control, Inventory Planning, and Manufacturing teams.

This is a full-time, on-site position.

Responsibilities

• Lead and expand our fulfillment team, including hiring, training, and performance management
• Own daily fulfillment operations: pick, pack, ship with accuracy and efficiency
• Pick, pack, and ship orders as needed
• Track and deliver against KPIs (on-time fulfillment, order accuracy, cost per order)
• Optimize workflows, warehouse layout, and staffing schedules for efficiency
• Identify and implement process improvements
• Identify and implement automation, WMS/ERP tools, and new technologies
• Manage shipping vendor relationships and negotiate rates to improve margins
• Ensure budget targets are met
• Oversee inventory control and supply management
• Partner cross-functionally with Customer Service, Quality Control, Inventory Planning, and Manufacturing
• Coordinate international shipments with teams in Germany and Australia

 

Qualifications

• 2+ years experience managing fulfillment or warehouse operations (DTC/e-commerce preferred)
• Experience leading teams in fast-paced, high-volume environments
• Strong data orientation and comfortable analyzing KPIs to make decisions
• Familiarity with Shopify, Shipstation, or similar fulfillment software
• Track record of improving processes and implementing automation or tech solutions
• Strong attention to detail
• Highly organized
• Interested in learning new skills
• Excellent problem-solving skills and ability to priotize effectively and to stay calm under pressure
• Thrives in a hands-on role
• Excellent English communication skills, both written and verbal
• Able to work varying shifts, including weekends and holidays

 

 

Additionally, you must be:

 

• At least 18 years of age
• Must have a valid driver’s license
• Authorized to work in the United States
• Comfortable with basic math
• Able to lift up to 49 lbs
• Ability to move over/under/around shelves and other objects
• Able to stand for extended periods of time
• Full use of hands and fingers to perform tasks
• Able to work varying shifts, including weekends and holidays

 

What Success Looks Like

• On-time, accurate shipments
• Improved units shipped per labor hour without sacrificing accuracy and quality
• Decreased cost of supplies by 15%
• A high-performing, engaged team that scales with company growth

 

The interview process will consist of the following stages:

• Culture Questionnaire
• Phone Interview
• In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.