Client Relationship Manager - Italy (Remote)

<p>The principal purpose of the Client Relationship Manager is to build long-term relationships with clients, achieve business development and sales targets, and ensure that the highest level of client experience is delivered. They should be able to up-sell and cross-sell, generating more revenue in the assigned portfolio. </p><p>The Client Relationship Manager should represent the company values and demonstrate Learnlight attitudes towards clients and team members. </p><p><br/></p><p>Main Objectives<br/></p><ul><li>Build and develop the client portfolio </li></ul><ul> <li> Ensure business opportunities are maximized </li> <li>Aim to preserve customers and renew contracts </li> </ul><p><br/></p><p>Client Retention and Growth </p><ul> <li>Understand customer needs and develop plans to address them </li> <li> Identify key staff in client companies to cultivate profitable relationships </li> </ul><ul> <li>Resolve customer complaints quickly and effectively </li> <li>Forward upselling and cross-selling opportunities to the sales team </li> <li>Promote high-quality sales, supply and customer service processes </li> <li>Create strategies to combat potential revenue losses </li> <li>Guarantee the program renewals, bring in repeated business by resolving any outstanding issues </li> </ul><ul> <li>Design programs and proposals selecting the best language solutions according to the client’s budget and needs </li> <li>Program follow-up, end-of-program, new services meetings and calls with clients </li> <li>Show attention to clients and keep them informed about new language trends, services, etc </li> <li>Control of the client portfolio billing to guarantee the maintenance and growth of the accounts </li> <li>Provide clear forecasting for sales planning purposes </li> </ul><ul><li>Identify opportunities to increase sales of existing products and services or highlighting requirements for developing new products </li></ul><p><br/></p><p>Client Management </p><ul> <li>Understand the services and company's structure as well as facilitates communication between various departments </li> <li>Serve as a liaison between a company and clients to help ensure client satisfaction </li> <li>Help in the client’s segmentation </li> </ul><ul> <li>Conduct and lead the implementation of the programs sold </li> <li>Have control of the client's billing by completing the invoicing &amp; forecasting document </li> <li>Enter and update the client's forecasting in the Invoicing &amp; forecasting document </li> <li>Updating and maintaining CRM </li> <li>Receiving and improve stable clients from the Sales Development teams </li> </ul><ul> <li>Upsell new and more profitable products in current clients </li> <li>Conduct and guide the client in the transition to virtual programs </li> <li>Liaise with the rest of sales teams </li> </ul><p><strong>Requirements</strong></p><p>Competencies</p><ul> <li>Friendly, personable attitude </li> <li>Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail </li> <li>Strong communication, negotiation, and presentation skills </li> <li>Team-oriented </li> <li>Strategic and big picture mind set </li> </ul><ul> <li>Fantastic research skills </li> <li>Results oriented with a can-do attitude </li> <li>Creative thinker ready to develop solutions for existing clients, as well as pursue new clientele opportunities. </li> <li>In depth understanding of our company's products or services and knowledge of the competition </li> </ul><p><br/></p><p>Skills </p><ul> <li>C2 level of Italian </li> <li>C1 level of English</li> <li>Great presentation skills in a virtual environment </li> </ul><p><br/></p><p>Education &amp; Experience </p><ul> <li>Demonstrated experience in B2B sales</li> <li>Experience delivering client-focused solutions to customer needs </li> <li>Experience using CRM sales related tools </li> <li>Experience working with a remote team highly valued</li> </ul><p><strong>Benefits</strong></p><ul> <li>Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.</li> <li>People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else. </li> </ul><ul> <li>Competitive Remuneration: We offer market-matching competitive salaries.     </li> <li>Learning &amp; Development: Personalized language and soft skills training; ongoing professional development talks and masterclasses; frequent coaching and constructive feedback.   </li> <li>Diversity &amp; Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.     </li> <li>Community Events: We offer a range of social events including Virtual Drinks, Book Club, Tea Time and in-person departmental and All Company meetups.</li> </ul><p><br/></p><p>Your Application</p><p>T