Senior Director, Public Sector Defense Competency Lead (Secret Clearance)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
The Public Sector Defense Competency Lead is a seasoned people manager and consultant. They lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers. They lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.

This individual should have experience and passion for growing world class high-performance teams and successfully delivering value-driven experience services to Salesforce customers. This leader will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. The Defense Competency Lead will contribute to thought leadership and best practices - both internally in their community and externally in the marketplace - and advocate for change across the organization.

This role is expected to be customer-facing and is responsible for participating in customer-facing consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. This leader serves as an advisor, using strong interpersonal skills, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.

Competency Leaders are compelling and dynamic presenters and facilitators, obtaining acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They also show a strong understanding of typical business challenges and business objectives faced by Salesforce and by customers.

Leadership Qualities

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
• Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization
• Innovate for Growth: Always thinking about how to make improvements, establish new ways of working; able to implement changes that map to business strategy. Stays abreast of cutting edge technology, design and change trends.
• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business.
• Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.
• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.
• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head o