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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Life Safety/Security Communications Specialist – JLL

What this job involves:

The Life Safety/Security Communications Specialist plays a critical role in protecting personnel and assets across multiple facilities through expert emergency response coordination and real-time monitoring. Operating from a fast-paced, multi-discipline operations center, you'll serve as the vital communication link between security teams, emergency services, facility operations, and crisis management professionals. Your situational awareness and quick decision-making will directly support business continuity and ensure appropriate responses to critical incidents. This position offers the opportunity to develop specialized skills in emergency dispatch, security systems management, and incident coordination while working with cutting-edge safety technology platforms.

What your day-to-day will look like:

• Process and dispatch emergency and non-emergency calls for security, fire, EMS, and HazMat incidents using Emergency Medical Dispatch guidelines, determining priorities and providing pre-arrival instructions per established protocols
• Monitor and respond to access control systems, surveillance camera feeds, fire alarm systems, and critical system alarms across multiple sites, assigning appropriate resources to investigate and address alerts
• Serve as liaison between site EHS, Facility and Corporate Security personnel and state/county emergency services and law enforcement during incidents and emergencies, coordinating response efforts
• Create, monitor, and manage work orders for multiple sites using Corrigo and other work request applications, ensuring timely completion and accurate documentation
• Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders, account for personnel during major events, and maintain communication with third-party monitoring companies
• Monitor and operate multi-site radio systems while maintaining video surveillance oversight to support comprehensive security coverage
• Complete incident reports using CAD systems, conduct research using available resources, identify and escalate priority issues, and suggest process improvements based on operational knowledge

Required Qualifications:

• High School diploma or equivalent with demonstrated ability to work 12-hour shifts including days, nights, weekends, holidays, and during site closures (essential personnel designation)
• Proficiency in Microsoft Office Suite (Word, Excel) with strong data entry skills and ability to navigate multiple software applications simultaneously
• Excellent interpersonal and customer service skills with proven ability to remain calm under pressure, communicate clearly in writing and verbally, and function effectively in dynamic, high-stress environments
• Strong organizational and analytical abilities with exceptional attention to detail and capacity to multi-task while maintaining accuracy
• Willingness and ability to sit for extended periods, work both independently and collaboratively in team settings, and fulfill mandatory overtime requirements to cover call-outs and PTO
• Completion and maintenance of Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification (or commitment to obtain upon hire)

Preferred Qualifications:

• Associate's degree in criminal justice, emergency management, or related field
• Two or more years of experience in security operations centers, law enforcement, emergency medical services, fire services, or related public safety disciplines
• Technical knowledge of C-Cure 9000 Access Control System, Milestone video surveillance systems, and CISCO phone systems
• Experience with threat assessment platforms, emergency mass notification systems, and fire system monitoring/impairment procedures
• Current CPR certification and Emergency Medical Technician (EMT) credentials
• Familiarity with Computer-Aided Dispatch (CAD) systems and incident reporting protocols

Location: Onsite

Work Shift:

• Pittman Schedule: Most employees work a two-week rotating 2-2-3 schedule (Week 1: 4