Information Technology Support Analyst

Company Overview

Flywheel Energy is a private exploration and production company formed to provide American consumers with reliable, affordable energy by acquiring and sustainably operating large, producing onshore U.S. oil and gas assets.  At Flywheel, we value innovation, collaboration, and growth. If you're looking to make a tangible impact in a company that is growing fast and investing in smart systems, you will thrive here. This is more than just a job – it is an opportunity to be part of a forward-thinking team helping to build the digital backbone of a modern energy company.  www.flywheelenergy.com

Flywheel Energy Culture Code:

1. We are passionate about our Purpose, Vision, and Mission.
2. We believe in good judgment through principles and behaviors instead of unnecessary control. 
   Core Behaviors:  Do the right thing, do it as a team, and get results.
3. We are ridiculously selective about hiring Flywheelers and believe everyone should be high performers. 
4. We gain knowledge and know there is always a better way to do things.
5. We want all high performing Flywheelers to develop mastery and leverage their advantages.
6. We think all Flywheelers should succeed and be motivated by maximizing their contribution to Flywheel.

Flywheel Energy Benefits Include:

• Health, dental, and vision insurance
• Competitive salary and performance-based bonus
• 401(k) with company match
• Paid time off and some flexible work arrangements
• Professional development and certification reimbursement
• Collaborative work culture

Job Summary

The Technology Support Analyst is responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems to minimize downtime and enhance productivity.  This role involves responding to support tickets, installing and configuring equipment, documenting step-by-step resolutions, and collaborating with IT teams to resolve complex problems.  This role will also help configure and implement helpdesk software and processes according to ITIL best-practices on Incident and Knowledge Management.

• Job Title:                        Information Technology Support Analyst
• Location:                      Oklahoma City Area (may require up to 15% domestic travel)
• Job Type:                Full-Time (Monday-Friday 8am-5pm)
• Department:             Information Technology
• Reports To:                 IT Supervisor

Key Responsibilities

• User Support:  Provide first-line technical support to employees via phone, email, chat, or in-person, diagnosing and resolving hardware, software, and connectivity issues.
• System Maintenance:  Install, configure, and update software applications, operating systems, and peripherals, following company standard procedures.
• Troubleshooting:  Identify and resolve technical problems related to desktops, laptops, printers, mobile devices, and network connectivity.
• Ticket Management:  Log, prioritize, and track support requests using ticketing systems like ServiceNow or Zendesk, ensuring timely resolution and follow-up.
• Security Assistance:  Assist in implementing basic security measures, such as antivirus updates, password resets, and user access controls, while adhering to compliance standards (e.g., PCI-DSS).
• Collaboration:  Work with IT specialists, vendors, and departments to escalate complex issues and support projects like system upgrades or migrations.
• Documentation:  Maintain accurate records of support activities, user guides, support processes, system emails, and knowledge base articles to improve self-service options.
• Inventory Management:  Track IT assets, perform routine audits, and recommend replacements or upgrades as needed.
• Training:  Conduct basic user training sessions on software tools, best practices, and cybersecurity awareness.