About the role
<p>At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away 🏦 </p><p style="min-height: 1.7em;"></p><p><strong>Take ownership</strong></p><p>As our User Verification Team Lead, you will:</p><ul><li><p>Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait.</p></li><li><p>Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team.</p></li><li><p>Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement 🚀 </p></li></ul><p><strong>You’ll thrive in our environment if this sounds like you:</strong></p><ul><li><p>You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations.</p></li><li><p>You're a structured thinker who can make decisions independently and confidently.</p></li><li><p>You're tenacious and relentless, you don't stop until the job is done and our users are happy.</p></li><li><p>You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter 🧠 </p></li></ul>