Senior Vice President, Personal Lines

Job Type Full-time Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 

JOB SUMMARY

As the Senior Vice President of Personal Lines, you will be responsible for strategic direction driving revenue and margin through successful operational excellence, performance, and culture initiatives of the Personal Lines division across the entire North Risk Partners landscape. You will provide strategic oversight and operational leadership across all personal lines' functions within the agency establishing and implementing client service standards and standardized workflows through the utilization of technology. This role requires exceptional leadership capabilities, collaboration with national agency partners on industry best practices, and driving innovative, best-in-class service across the North Risk Partners footprint.

ESSENTIAL RESPONSIBILITES

• Provide leadership and strategic oversight of all Personal Lines operations across North Risk Partners’ regions
• Define and execute long-term growth strategies, including development and implementation of department-aligned workflows that improve client experience through a focus on consistent and quality service paired with timeliness and speed
• Align workflow design with the identification of measurable service standards (KPI’s) and monitor and drive adoption of service standards
• Leverage automation technology, including RPA and AI, to power redundant tasks and elevate the level of personalized advisory to clients
• Mentor and guide Personal Lines sales and service leaders, ensuring alignment with organizational goals and consistent service delivery
• Set performance standards and drive accountability for sales growth, retention, and customer satisfaction
• Oversee financial performance, budgeting and forecasting for the Personal Lines business line
• Develop and implement operational processes and best practices for personal lines across all offices
• Develop, implement, and monitor the hiring and training of the personal lines support staff alongside the Employee Relations team
• Analyze performance metrics to uncover opportunities for improvement and innovation
• Ensure compliance with industry regulations, agency policies, and carrier guidelines
• Collaborate with other departments to create an integrated and seamless client experience
• Participate in key carrier relationships and guide sales and service leaders across the organization in maintaining those relationships
• Lead organizational change initiatives and manage the rollout of new technologies, products, and services in Personal Lines
• Champion a culture of excellence, accountability, and continuous improvement across all Personal Lines teams
• Stay current with market trends, emerging risks, and competitive products to inform strategy
• Perform other related duties as assigned

Requirements

 

QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a Bachelor’s degree (in Business Administration, Risk Management & Insurance, Marketing, or Operations preferred, but not required, with at least 10 years of demonstrated leadership experience building and implementing scalable workflows to drive exceptional client service and measuring workflow adoption and key performance indicators (KPIs)
• Knowledge of personal lines industry strongly preferred, but not required
• A people leader with proven ability to develop trust in leadership among team members with a focus on talent development and change management
• Strong understanding of core business concepts and proven success driving revenue and margin performance
• Familiarity with a variety of computer software a