Home Care Service Coordinator/Location Recruiter (Bilingual)

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator/Location Recruiter to lead the charge in scheduling caregivers, ensuring top-quality service, and recruiting top talent to join our caregiving team. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time - Monday through Friday 8 am to 5 pm

Work location: In Office: Ambercare 2708 N Prince Suite A Clovis, NM 88101-9391

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Bilingual Required

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Coordinates staffing requirements and provides recruitment assistance to the Agency Director, Regional Director, and Human Resources
• Researches a wide variety of resources to stay current on business, competitor presence and industry trends, as well as develops pipelines for critical positions. Researches trade publications & develops industry networking contacts
• Develops, revises and maintains recruitment plan as necessary; including developing print and electronic media ads
• Responsible to research, create, coordinate, implement and maintain social media, electronic and print media opportunities
• Coordinates and drives the field recruiting and hiring process to include: sourcing, scheduling, interviewing, selecting, negotiating and extending offers (including explanation of compensation plans, benefits, etc.)
• Initiates and coordinates pre-employment protocol and offer presentation process which includes interviews, assessment testing, reference checks, background checks, etc.
• Completes the initial screening of candidates, conducts reference and criminal background checks, assessment testing, orientation, and other aspects of the on-boarding process.
• Ongoing active-employee file maintenance and compliance assurance
• Develops and executes creative sourcing strategies to identify top talent including direct sourcing/cold-calling, networking, internal referral generation, job fairs, internet and intranet postings and resume searches
• Identifies trends and innovative recruiting techniques in order to be competitive in recruiting practices
• Audits new hire employee packets to ensure they are complete and compliant
• Coordinates the general orientation of new hires by preparing all new hire information, conducting the orientation session, processing I.D. badges, and addressing any employee concerns

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 4 years of office experience and Management
• 1 year of Industry experience required
• Interpersonal, organizat