Director, Customer Success Enablement

Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

Director, Customer Success Enablement  

Job Details 

6sense is seeking an insightful, hardworking, humble, and creative enablement leader that is passionate about helping others succeed. 6sense is experiencing rapid growth, so we’re looking for someone who truly thrives in a fast-paced environment.  

This individual has a track record of success leading Revenue Enablement teams and is excited to develop their people while crafting high-impact programs across our Customer Success Organization. 

Our Customer Success Organization is made up of four pillars: CS Leadership, Customer Success Management, Professional Services, and CS Operations. Each pillar is vital in supporting our customers through strategic partnership, driving growth and maturity of 6sense usage and ultimately ensuring our customers realize business value from their investment with 6sense. 

As the strategic leader of Customer Success Enablement, you will be responsible for partnering with Customer Success Leadership, Business Operations, Product, Marketing and the broader Global Revenue Enablement team to design and deliver enablement programs that help the Customer Success Organization achieve key strategic goals for our customers and the business. You’ll use your leadership skills to define and own the enablement strategy, drive execution of key initiatives & communicate business impact. Your ability to measure and action on data will be an essential aspect of the role.  

Key Responsibilities 

• You will be responsible for partnering with CS Leadership, CS Operations, and CS Programs to define strategy, drive execution, and communicate business impact 
• Work together with CS Leadership to drive the Enablement strategy across our four CS Organization 
• Lead and develop a high-performing team of go-to-market enablement professionals. Provide coaching, mentorship, and guidance to drive individual and team success. 
• Partner with management, high performing reps and key cross-functional partners to uncover business needs, design learning programs, launch, iterate, and measure impact. 
• Build and manage repeatable and scalable enablement programs and strategies for your audiences 
• Collaborate with the broader Global Revenue Enablement team to develop & deliver global enablement initiatives across our entire CS org 
• Support the definition and implementation of practices vital to scale global customer success across multiple products, geographies, and segments. 
• Identify opportunities & proactively pursue initiatives for how we can drive stronger collaboration across Sales and CS to ensure a seamless customer experience 
• Partner with Marketing and Product teams to ensure sales and success teams are enabled in a timely, relevant manner with product launch/ release, pricing, packaging, competitive intelligence, and content. 

What you should have 

• 2-5+ years of experience leading Sales or Customer Success Enablement teams 
• Preferred: 5+ years customer success, account management or sales enablement 
• Highly proficient at building trust with senior level Sales or Customer Success Managers & leadership 
• Strategic thinker with the ability to execute 
• An exceptional coach that can bring out the best in their teams and is committed to professional development of their team members and leaders 
• Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making 
• Experience and a strong point of view on GTM Methodology, including how CS, Sales, Marketing, and Partnerships work together 
• You embrace ambiguity and enjoy finding order and simplifying process  
• Comfortable working in a fast-paced, dynamic, team environment 
• Highly collaborative with a strong ability to lead cross functional pro