Payments- Escrow Services- Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Escrow Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Escrow Services is a business unit within the Payments division of J.P. Morgan’s Corporate & Investment Bank (CIB). Escrow holds institutional client assets in safekeeping until certain pre-agreed conditions have been fulfilled. Escrow is used to mitigate risk in institutional transactions, including mergers and acquisitions, debt and equity financing, and litigation settlements.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Works with business and technology teams to drive project initiation, scoping, and planning for both internal and client-facing applications
• Provide feedback to technology team on completed builds
• Perform and coordinate User Acceptance Testing and Production Validation Testing
• Serve as day-to-day Product expert and resource for Technology team
• Serve as training resource during rollout of applications to Sales and Client Service staff

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Ability to define and drive projects independently, and juggle multiple deliverables simultaneously
• Ability to gather and document product requirements for development teams
• Inquisitive nature with excellent problem solving and critical thinking capabilities and strong attention to detail
• Client centric – interest in and ability to define compelling products that address customer needs
• Effective interpersonal skills – ability to build relationships with functional partners inside and outside Escrow Services, and to lead and organize cross-functional teams
• Strong written and verbal communication skills, including ability to convey complex ideas simply to both technical and non-technical audiences
• Strong experience with core Microsoft Office tools (Excel, PowerPoint, Word) and JIRA (or similar)

Preferred qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience measuring the success of technology products through well-defined metrics

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbu