Shift Lead

About the job
A Blue Bottle Shift Lead is part of the cafe’s leadership team. They lead the team to consistently deliver great hospitality and coffee experiences, while maintaining cafe standards and achieving business goals.   A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve. 
A Shift Lead is an influential team leader but does not have direct reports. 

You are

• A leader who is passionate about training and helping to develop a team
• Aware of your impact on others and seek regular feedback to continually improve
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery 
• Always curious, you are excited about finding new ways to delight our guests
• Savvy with your resources, with the ability to make decisions and problem-solve 
• Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet
• Eligible to work in the United States and 18 years of age or older

You will

• Be a role model to your fellow team members, setting the standard for everything you do—and striving constantly to do it better
• Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards
• Assist with training new hires and training current team members on new beverage and food offerings
• Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines
• Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
• Lead your team in actively working to reach our company-wide sustainability goals 
• Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings 
• Prepare delicious beverages and food to quality standards
• Promote a safe and respectful working environment
• Uphold and follow all health, food safety, and safety guidelines

You have

• 6 months - 1 year of supervisory experience or experience leading a team 
• Completed Blue Bottle’s Barista Essentials training and validation program or will complete it within 90 days post-hire 
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire 
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends and holidays

Our Shift Lead position is a dynamic one! Below we’ve mapped out the physical demands that are essential to the role:

• Ability to stand and walk for long periods of time. You’re on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floor
• Use of hands to reach, grip, turn and perform precision work. You’re using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the register (among other responsibilities)
• As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up  to grab  cups, lids and towels
• Ability to lift,  push/pull, carry and/or move up to 50 pounds. For example, you’ll be handling bags of coffee beans, coffee kegs, crates of milk, tub of dishes and trash bins
• As needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areas
• Ability to smell and taste. You’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate
• Ability to listen and speak. You’re listening and speaking with our guests to guide and create experiences

A few benefits we offer

• Health, dental, and vision coverage for eligible employees starting on your first day
• After 90 days of employment, team members working in San Francisco may be eligible to enroll in a company sponsored San Francisco Medical Reimbursement Account (SF MRA).  
• 401(k) plan
• Paid time off
• Free drinks at any of our cafes 
• Discounts on any