Patient Registrar II - FT Flex - 36 hrs./wk. - 3p-11:30p e/o wknd & e/o holiday

Patient Registrar II - FT Flex -36 hrs./wk. - 3p-11:30p e/o wknd & e/o holiday

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health out

comes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. 

Shift: Evening. 3p-11:30p, e/o weekend & e/o holiday

PRIMARY FUNCTION:

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department.
• Greets all customers, including patients, family members and visitors in a caring and professional manner.
• Conducts “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit.
• Functions as receptionist and directs patients and visitors; provides visitor passes.
• Uses the ED Tracker system functionality appropriately.
• Demonstrates knowledge of facility regulations regarding visitors.
• Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using computer cart on wheels in patient rooms.
• Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification, insurance card(s).
• Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care.
• Performs clerical duties related to admission, discharge, transfer using the system.
• Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
• Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
• Obtains all necessary signatures on treatment & financial consents.
• Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
• Provides customer service and wayfinding by assisting patient, family and visitors as needed.
• Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant.
• Assist in providing registration workflow training of newly hired department caregivers.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established safety rules and practices.
• Reports on any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
• Perform other related duties as required.

PERFORMANCE REQUIREMENTS:

• Exhibit ChristianaCare core values & behaviors.
• Maintains a professional attitude at all times.
• Exemplify prioritization and organization skills.
• Embodies quality patient-focused customer service oriented with strong interpersonal skills.
• Demonstrate critical thinking and problem-solving skills.
• Ability to set priorities, solve problems and communicate effectively using proper verbal and written communication.
• Skill in establishing and maintaining effective internal and external working relationships.
• Emotional stability to handle stress because of high volume, fast pace, and multiple concurrent responsibilities.
• Ability to multi-task and work under pressure with frequent interruptions.
• Ability to adapt to on-going change.
• Ability to handle conflict and maintain composure.

• Produce quality work with minimal errors.
• Ability to follow written and verbal direction.
• Ability to work as a team member and/or independently within guidelines.
• Maintain confidential