Casino Marketing Exec Host Sr. (FT) (Horseshoe Tunica)

Job Summary:

Enhances the growth of gaming revenues through the development of our customer base.  Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Essential Job Functions:

• Identifies premium slot and table players with emphasis on developing relationships with players. 
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increases market share and company profitability in accordance with all gaming regulations. 
• Develops and promotes special events with target areas as directed. 
• Makes reservations for high-end guests as appropriate. 
• Represents management at special events and promotions. 
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout. 
• Tracks guests’ visits, arranges transportation and accommodations and provides complimentaries according to established guidelines. 
• Travels to various markets to meet new potential high-end players. 
• Keeps informed of competitive promotional methods. 
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must be able to maintain confidentiality of VIP information.

Qualifications:

• College degree preferred. 
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature. 
• Fluent Spanish preferred
• Must have a proven track record of increasing gaming revenue through established customer base. 
• Must have strong telemarketing skills. 
• Computer literate in PCS, AS400, Oracle and Microsoft office preferred. 
• Must possess excellent interpersonal, communication, team-building and problem-solving skills. 
• Must be resourceful and highly motivated in seeking out new VIP opportunities. 
• Must be able to work effectively across all departments. 
• Must present a well-groomed, professional appearance. 
• Must be willing to adhere to all California and tribal gaming regulations and guidelines. 
• Must be willing to work any shift and any day when necessary. 
• Must be able to work extended hours during special events, including limited overnight travel.

Physical, Mental & Environmental Demands:

• Must be able to continuously maneuver around office and casino. 
• Must be able to move quickly around property. 
• Must be able to bend, crouch, kneel, twist and work at a desk. 
• Responds to visual and aural cues. 
• Must be able to work independently and proven to be self-motivated. 
• Must be able to speak, read, write and understand English. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to respond calmly and make rational decisions when handling guests’ needs. 
• Must be able to tolerate areas containing second hand smoke.

 

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skill