Senior Manager, Agentic AI

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Platform/Cloud Engineering

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is seeking an Sr. Manager, Agentic AI to join the CLOUDx Engineering organization, located in Raritan, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 265+ Johnson & Johnson

Operating companies employ approximately 126,500 people in 60 countries throughout the world.

Role Overview

Sr. Manager, Agentic AI — CLOUDx Engineering (Johnson & Johnson)

The Sr. Manager, Agentic AI role is part of the CLOUDx Engineering organization and our existing Agentic AI team. This leader is responsible for building and scaling agentic AI capabilities that improve the experience and productivity of CLOUDx customers and engineers by reducing IRIS ticket volumes, accelerating time-to-fulfillment, and expanding self-service for common cloud requests and operational workflows. The role will define the product and engineering roadmap for agentic solutions across CLOUDx services, lead a team of engineers (direct reports) to deliver production-grade capabilities, and partner closely with CLOUDx service owners, operations teams, and strategic managed-service partners to drive adoption and measurable outcomes. Solutions will be designed and implemented leveraging Amazon Bedrock and other J&J-approved platforms, with an emphasis on secure-by-design patterns, governance, auditability, and human-in-the-loop controls appropriate for enterprise cloud operations.

Responsibilities:

• Lead and develop a high-performing Agentic AI engineering team (direct reports), including hiring, coaching, performance development, and succession planning.

• Own the strategy, roadmap, and prioritized delivery backlog for Agentic AI capabilities that measurably reduce IRIS ticket volumes, improve end-user experience, and expand CLOUDx self-service.

• Partner with CLOUDx service owners, network, security, risk & compliance, and managed-service partners to identify high-value use cases and drive adoption at scale.

• Architect and guide implementation of agentic solutions using Amazon Bedrock and other J&J-approved platforms, including tool/function calling, workflow orchestration, and integration with enterprise systems (ticketing, CMDB, service catalog, monitoring/observability, knowledge bases).

• Establish engineering standards for production-grade agents (reliability, latency, cost, testing, release management), and ensure scalable, API-first designs aligned to CLOUDx platform architecture.

• Define and implement agent safety and governance patterns, including access controls, approvals, human-in-the-loop workflows, audit logging, prompt/tool security, and policy-compliant data