Vice President, Sales Development

Ready to be a Titan?

ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team.

As VP of the Sales Development Organization you will play a critical role in driving high quality pipeline for both inbound and outbound channels.  You will own the development of people, processes and technology needed to ensure that Sales Development Representatives spend most of their time having meaningful conversations with high quality prospects. This position offers an outstanding and exciting opportunity to craft the future of how ServiceTitan will generate sales pipeline.

What you’ll do:

• Have complete ownership over shaping and driving Sales Development strategy and processes within your organization to impact short and long-term goals

• Deeply understand organizational drivers and proactively highlight areas for improvement across multiple channels (inbound, outbound, events, etc.) and create solutions to address pain points.

• Serve as a mentor for your Senior Managers and front-line managers and be a steward of the ServiceTitan organization.

• Measure and hold accountable Sales Development Senior Managers and Manager performance

• Proactively identify and institute creative methods for improving conversion rates and reducing Sales Cycle

• Report to Sales, Marketing and General Manager leadership on operational and financial KPIs

• You will work closely with our SVP, Worldwide Sales, Head of Marketing, and leaders across the GTM function to define, provide insights, and support execution of our pipeline creation motion

• Develop and implement programs to help motivate, incentivize, and drive higher performance throughout your team

• Collaborate with People Ops and Enablement to drive retention, maintain headcount, and onboard successful new Team Members

• Collaborate cross-functionally with other department leaders to raise organization efficiency and effectiveness

• Meet and exceed your team's monthly sales goals

What you’ll bring:

• 12+ years relevant experience, and at least 8+ YOE in GTM Operations leading sales managers/sales development teams for a technical product or SaaS company

• Proven experience leading revenue program initiatives (e.g. Sales Development etc.) 

• Proven ability to execute in a dynamic business environment: prioritization of deliverable and tasks, sound business judgment, influencing stakeholders, taking ownership leading data-driven analyses, and influencing results

• Demonstrated ability to drive a strong and efficient operating rhythm and governance

• Leadership: ability to motivate and manage a team of Sales Dev Senior Managers and first-line Managers to exceed team performance and provide professional development

• Experience in a rapidly growing organization 

• Previous experience leading and developing top talent

• Cross-functional collaboration: receive buy-in and trust with Sales Leadership, work with Leadership business wide on process improvement, statements of work, and process optimization 

• Short-term / Long-term Strategy: implement strategy to exceed monthly goals with ability to plan ahead to exceed annual goals through headcount and team performance

• Performance management: provide specific, actionable feedback for SDR Sr. Manager and Manager direct reports as well as identify and reinforce key traits that drive positive results in order for SDRs to exceed team and individual quotas

• Budgeting / Comp: partnering with Finance, Rev Ops and Sales Leadership in tracking against budget as well as solutioning team needs

• Teamwork: partner with other managers ensuring alignment across department, cultivate team dynamic within own team, and foster teamwork across leadership

• Precise Forecasting: demonstrated ability to forecast performance across all sales channels with 90% accuracy

• Public Speaking: run SDR Manager and SDR team trainings, bootcamps and segment meetings

• Scripting: iterate and improve messaging across channel with a metric driven approach

• Compliance Management: ensure compliance across all channels for SFDC, SLAs and talk-tracks

• Project Management: development of bootcamps, framework for professional development and upleveling skills for SDR promotions

• Experience growing and scaling a successful sales development team in a fast growth environment

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