Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Key Responsibilities

1. Communication and Mailbox Support

• Manage incoming requests from customers and partners via: ElektaCareCommunity@elekta.com (around 15 emails per day). ElektaPartnerPortal@elekta.com.

• Respond to questions about access, registration, and navigation.

• Ensure timely replies (6–24 hours for customers, 8–24 hours for partners).
  

2. User Registration and Account Administration

• Handle customer registration cases (over 700 year‑to‑date).

• Validate user identity and eligibility.

• Create and manage accounts in CLM/myLearning.

• Unlock accounts, reset passwords, support MFA issues.

• Guide users through onboarding and first login.
  

3. Portal Issue Resolution

• Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.

• Escalate technical issues when necessary.

• Provide clear, step‑by‑step instructions to users.
  

4. Partner Support (EPC)

• Manage partner and distributor access.

• Coordinate with regional points of contact when needed.

• Support usage of: IntelliMax (access setup, troubleshooting, data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.
  

Required Skills

• Ability to work with user platforms (portals, registration systems).

• Good organizational skills and ability to handle multiple daily requests.

• Strong written communication in English.

• Problem‑solving mindset and attention to detail.

• Customer or partner support experience (nice to have).

• Basic understanding of CLM or LMS systems (nice to have).