Quality Manager - Practice Transformation

Job Details

Job Location: Practice Transformation - Fayetteville, AR 72703Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DaysJob Category: Healthcare Operations

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Quality Manager reports to the Director of Value-Based Programs. This position is responsible for leading quality improvement activities throughout System. This position is responsible for overseeing the design, implementation, and monitoring of clinical workflows, quality measures, quality reporting, and performance improvement projects to optimize patient outcomes and organizational performance. This position supports the System’s value-based care and quality performance by ensuring compliance with regulatory requirements, optimizing clinical workflows, and driving quality improvement efforts across outpatient settings. This position serves a critical part in aligning clinical performance with internal goals and external benchmarks to enhance patient outcomes and maximize financial incentives.

Essential Position Responsibilities

• Maintain comprehensive knowledge of quality measures associated with value-based care programs and contracts.
• Manage multiple complex projects related to quality, process improvement, and revenue cycle.
• Analyze care gaps and performance trends to surface issues and inform targeted interventions.
• Lead health informatics efforts for outpatient quality targets.
• Drive program implementation through staff education and workflow training.
• Ensure compliance with regulatory agencies, including CMS and other governing bodies.
• Assist in the design and mapping of clinical workflows to meet quality metrics.
• Lead outpatient clinic quality improvement initiatives.
• Conduct audits, chart reviews, and performance improvement projects in collaboration with clinical teams.
• Monitor clinical outcomes and ensure alignment with internal benchmarks and payer expectations.