Become a part of our caring community and help us put health first
 

Are you a detail-oriented team player who loves keeping things organized? Join us as a Business Support Coordinator! In this role, you’ll be the go-to person for gathering and verifying information and making sure our data is entered accurately into systems. You’ll help keep everything running smoothly by sorting and coding documents, answering questions from colleagues and visitors, and tackling a variety of office tasks like phone calls, filing, and more. If you thrive in a fast-paced environment and enjoy making a difference behind the scenes, we encourage you to submit your application. Take the next step in your career and help us keep our operations running smoothly—apply today!

Key responsibilities include:

• Collects, organizes, and verifies information, ensuring accurate entry into documents such as reports, presentations, and forms, as well as office systems including databases and spreadsheets.
• Inputs provider contact details and related documentation into business systems with attention to detail.
• Codes and sorts various documents to facilitate accurate processing and filing.
• Performs standard calculations to compile and report statistical data with precision.
• Responds to, or appropriately redirects, routine inquiries from both internal and external sources regarding the organization, its activities, or processes, ensuring timely and accurate communication.
• Carries out routine administrative tasks in accordance with established organizational procedures, which may include answering telephones, taking messages, photocopying, filing, and operating standard office equipment.

Use your skills to make an impact
 

Required Qualifications

• Must reside within the State of Wisconsin
• Must be available to work between the hours of 8-4:30pm CST, Monday through Friday
• 1 or more years of experience in administrative support, data entry, or a related office role within a health care field.
• Strong attention to detail and accuracy in handling data and documentation
• Proficiency with office software, including Microsoft Word, Excel, and Outlook
• Ability to handle routine inquiries professionally and maintain confidentiality

Preferred Qualifications

• Prior experience working in long term care programs (family care, family care partnership, IRIS, PACE).
• Prior experience in customer service, specifically speaking directly with customers.
• Related certification and/or technical diploma/associate's degree

Additional Information

• Workstyle: Home. Home workstyle is defined as remote but will use Humana office space on an as needed basis for collaboration and other face-to-face needs
• Typical work days/hours: Monday - Friday, 8-4:30 pm CST

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40