Network Operations -Tier 2 NETOPS- Clearance Sponsorship
CACI International IncAbout the role
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.
More about this role:
As a Tier 2 Network Administrator supporting Network Operations, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to address break fix, minor configuration update, schedule add moves and changes and technology upgrades and installs for Network routers and switches. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.
What will you do:
Perform System patching and IAVA patches to network routers and switches.
Conduct approved minor network changes (vlan, ACL and port assignment)
You will perform IOS and Software upgrades
You will perform switch and router installs, upgrades to ensure smooth operations of the enterprise.
Draft Standard Operating Procedures (SOP) for network operations.
Troubleshoot systems failures and accessibility problems within the network to our services.
Support site survey and engineering designs data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision.
In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, pri
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