Online Community Specialist - Undergraduate/Professionals

About The Princeton Review: The Princeton Review is a leading tutoring, test prep and college admission services company. Every year, it helps millions of college and graduate school-bound students achieve their education and career goals through online and in person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. Its Tutor.com brand is the largest online tutoring service with a community of more than 3,000 expert tutors and 15 million one-to-one tutoring sessions completed. The Princeton Review is headquartered in New York, NY. For more information, visit PrincetonReview.com. Follow the company on Twitter @ThePrincetonRev. The Princeton Review is not affiliated with Princeton University.

Summary of Position: Are you passionate about safeguarding a brand's online image and ensuring its positive perception in the digital realm? We are seeking a skilled and proactive Online Reputation and Community Management Specialist to join our team and take charge of our online reputation management (ORM) efforts.  This is a newly formed position and will report directly to the VP, Events & Online Community Management.

Major Responsibilities:

• Community Engagement:
• • In online forums, groups, and other digital meeting places, engage with customers and potential customers as an expert on test preparation, admissions, and academic enrichment.
  • Represent the brand through positive, supportive, and helpful interactions with the broader online community.
• Monitoring Online Presence:
• Keep a vigilant eye on various online platforms to identify mentions of our brand.
• Utilize monitoring tools to track social media, review sites, and other online channels for brand references.
• Influencing Perceptions:
• Implement strategies to shape and influence how our business is perceived on the internet.
• Develop and execute plans to neutralize negative sentiments and promote positive perceptions of our brand.
• Responding to Reviews:
• Proactively engage with online reviews, both positive and negative, addressing customer feedback promptly and professionally.
• Work to resolve customer complaints and negative feedback to demonstrate commitment to customer satisfaction.
• Misinformation Correction:
• Identify and correct any misinformation circulating about our business on the internet.
• Coordinate with relevant departments to ensure accurate and up-to-date information is available online.
• Digital Public Relations (PR):
• Collaborate with various departments to align ORM efforts with broader public relations strategies.
• Focus on defending and preserving the reputation of our brand in the digital space.
• Adaptability:
• • Undertake other duties as assigned, showcasing flexibility and readiness to contribute to the overall success of the team.

Background, Experience, & Qualifications:

1. Bachelor's Degree preferred
2. At least one year of professional experience (Marketing, Public Relations, Communications or related field a plus)
3. Experience in online reputation management, digital marketing or related roles a plus.
4. Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
5. A strong attention to detail, including excellent written communications skills
6. Ability to manage your own time and work remotely from your manager, teammates, and clients
7. An ethic of personal responsibility; a need to hold yourself accountable on behalf of a team
8. Familiarity with social media platforms, review sites, and online monitoring tools.
9. Strong communication skills, both written and verbal.
10. Ability to handle sensitive customer issues and navigate online conversations with tact.
11. Analytical mindset with the ability to derive insights from online data and customer feedback.
12. Experience in test preparation, academic support, or admissions a plus

Salary: $50,000-$66,560 per year, based on a 40 hour work week.

The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

Please note that the above-referenced position ca